The best alternative for knowledge base help desks.
June 22, 2021

The best alternative for knowledge base help desks.

Amal Jayakumar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Document360

Document360 has been an integral part of our organization in maintaining customer relations. We use simple FAQs to understand customer needs and to answer their queries related to our products instantly. This platform helps different departments in our company to access these queries to enhance our service for our customers.

Pros

  • We can create a discussion platform.
  • Post articles.
  • Advanced search for articles.

Cons

  • AI function needs to be improved.
  • Software subscription is costly.
  • Other language support is lacking.
  • Solving FAQs.
  • Solving customer queries.
  • Discussion of queries.
  • Can create documents.
  • Can publish articles.
  • Can edit articles.

Do you think Document360 delivers good value for the price?

Yes

Are you happy with Document360's feature set?

Yes

Did Document360 live up to sales and marketing promises?

Yes

Did implementation of Document360 go as expected?

Yes

Would you buy Document360 again?

Yes

Guru
Document360 is used for improving customer service relationships by creating simple Frequently Asked Questions (FAQs).This platform is also used as a discussion platform for different departments to access customer queries. Document360 helps us to solve customer queries and [document] solutions that can be accessed by the various departments. At the same time the existing language change is very hard.

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