Telemedicine Software Overview
What is Telemedicine Software?
Telemedicine software helps medical professionals provide remote clinical health care. A variety of healthcare providers can utilize telemedicine software ranging from psychiatrists and therapists to physicians and nurse practitioners. However, for the sake of brevity in this software description we use "doctors" to refer to this group collectively.
When a doctor and patient cannot meet in person, they may conduct a remote assessment or examination. To conduct remote examinations, doctors use video conferencing tools to communicate with their patient. The doctor and the patient may use file sharing systems to share important documents and medical images. Often, a proxy clinician operates customized diagnostic tools that send their results to a computer.
Telemedicine software aims to assist doctors with these tasks. Vendors typically offer video conferencing and file sharing tools. They also typically support integration with diagnostic devices. Most vendors also provide tools for scheduling, prescriptions, referrals, and billing.
Most telemedicine software also provides information security. Vendors often provide data encryption and secure servers for storing medical records. Some products integrate with existing medical records software. Vendors may also provide a secure portal where patients can access their records.
Most telemedicine software is designed to be used on a standard personal computer. However, some vendors offer integrated hardware and software solutions. These systems are usually intended for use by a proxy clinician. The systems may include monitors, web cameras, microphones, diagnostic tools, and carts or carrying cases.
Telemedicine Software Features & Capabilities
Telemedicine software vendors may offer the following features:
Live video conferencing
File sharing and viewing
Diagnostic device integration
Remote control of certain diagnostic devices
Patient user profiles
Customizable appointment types
Patient portals for viewing reports and past appointments
Analytics and reporting tools
Integration with medical records software and practice management systems
APIs for integration with third-party software
Telemedicine Software Comparison
To more easily compare Telemedicine Software consider evaluating different options based on these factors:
Security: Since telemedicine software is often used to save and transmit private patient health information, it needs to be 100% secure and compliant with your country’s healthcare security provisions and data privacy laws. In the United States, this means that your software must be HIPAA compliant. Telemedicine software on the US market is usually HIPAA compliant, but if you are planning on integrating your system with third-party software, make sure they are HIPAA compliant as well. Note that multi-purpose video conferencing software is not inherently HIPAA-compliant.
Intuitive User Interface: You can’t guarantee that all your patients will be familiar with using telemedicine software, so choose one that is easy to navigate not only for your staff, but your patients as well. To reach as many patients as possible, you may want to consider options that have mobile app versions in addition to their standard desktop software. This will allow patients who do not have access to desktop computers to still take advantage of your telemedicine services and can prove to be an easier-to-use option than desktop-based apps.
Add-Ons: While some features like appointment scheduling and video conferencing are essential for telemedicine software, some features can be added to your list of must-haves depending on your specific use case and existing medical office software setup. Many offices use platforms that have appointment scheduling, video conferencing, patient records, document management, and their payment portal all in one tool. If you already have tools in place for these specific features, you may just need a telemedicine tool to augment your current setup.
Pricing for telemedicine software varies based on the feature set and the number of care providers using the software. Some vendors offer multiple pricing options, including flat-rate pricing and per-consultation pricing. Vendors may also offer free trials of their product.
Per-month pricing ranges from under $30.00 to over $900.00. Per-month, per-provider pricing ranges from under $75.00 to over $150.00.