Telemedicine Software

Telemedicine Software Overview

Telemedicine software helps medical professionals provide remote clinical health care. A variety of healthcare providers can utilize telemedicine software ranging from psychiatrists and therapists to physicians and nurse practitioners. However, for the sake of brevity in this software description we use "doctors" to refer to this group collectively.


When a doctor and patient cannot meet in person, they may conduct a remote assessment or examination. To conduct remote examinations, doctors use video conferencing tools to communicate with their patient. The doctor and the patient may use file sharing systems to share important documents and medical images. Often, a proxy clinician operates customized diagnostic tools that send their results to a computer.


Telemedicine software aims to assist doctors with these tasks. Vendors typically offer video conferencing and file sharing tools. They also typically support integration with diagnostic devices. Most vendors also provide tools for scheduling, prescriptions, referrals, and billing.


Most telemedicine software also provides information security. Vendors often provide data encryption and secure servers for storing medical records. Some products integrate with existing medical records software. Vendors may also provide a secure portal where patients can access their records.


Most telemedicine software is designed to be used on a standard personal computer. However, some vendors offer integrated hardware and software solutions. These systems are usually intended for use by a proxy clinician. The systems may include monitors, web cameras, microphones, diagnostic tools, and carts or carrying cases.

Top Rated Telemedicine Products

TrustRadius Top Rated for 2022

These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.

Telemedicine Products

(1-25 of 65) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

Insync Healthcare Solutions

Insync Healthcare Solutions

Customer Verified
Top Rated

InSync offers a cloud-based healthcare IT solutions configured specifically to the user's practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes. Configurable to the practice’s unique workflows…

Key Features

  • HIPAA compliance (14)
    88%
    8.8
  • Templates (14)
    84%
    8.4
  • Charting / document management (14)
    84%
    8.4
VCDoctor

VCDoctor is a Healthcare solution that bridges the gap between doctors and patients. Its a HIPAA Compliant Telemedicine Platform for the healthcare industry.It allows physicians to connect with patients for routine appointments over a secure video feed along with the group call feature…

Maple

Maple is a virtual care platform that lets Canadians see licensed doctors 24/7, with under five minute wait times. Patients can also see specialists such as psychotherapists, psychiatrists, dermatologists, and endocrinologists. Instead of spending hours in a waiting room, users…

Zocdoc

Zocdoc headquartered in New York offers their medical appointment management and scheduling platform built to fill unused capacity by making it easy for nearby potential patients to book appointments on an availability basis. Additionally, Zocdoc helps practitioners gain feedback…

doxy.me

doxy.me is presented as a simple, free telemedicine and patient outreach solution from the company of the same name in Rochester.

eVetPractice

eVetPractice is a veterinary practice management solution featuring and supporting telemedicine for vets, from Covetrus (formerly Henry Schein's veterinary division, spun off in early 2019).

Coviu

Coviu’s mission is to make telehealth business as usual for patients and providers through an effortless software experience, through world-class support, and through validated clinical tools. The vendor says its software is secure, intuitive, easily-accessible, high-quality, reliable,…

Mend Telehealth Platform

According to the vendor, Mend Telehealth enables organizations to connect to patients anytime, anywhere with any device. Mend promises that their telehealth platform has a 98.3% engagement rate and single digit no-show rates. Mend also offers automation capabilities to integrate…

Bright.md SmartExam

Bright.md in Portland is a healthcare automation company, providing direct-to-patient telehealth for healthcare systems with its AI-powered, asynchronous virtual-care platform, SmartExam. Bright.md partners with healthcare providers seeking to enhance patient access: online, on their…

Valant EHR

Valant, headquartered in Seattle, offers a Behavioral Health EHR and Practice Management Software. Valant is built exclusively for behavioral health. It is designed to increase the administrative and clinical efficiency of users' practices and includes built-in outcome measures, billing,…

Iris Plans

Iris Plans headquartered in Austin provides telehealth Advance Care Planning (ACP) services to health insurers and health care providers, in order to reduce unnecessary care for people with serious medical conditions.

Kareo Telemedicine

Kareo also provides a telemedicine engine, allowing users to connect with patients anywhere at anytime in a way presented by the vendor as simple, secure and streamlined—and fully reimbursed by private payers.

CoachCare

CoachCare enables clinics with a virtual health and remote patient monitoring platform that reflects its unique workflow and protocol. The vendor states remote patient monitoring insurance features drive significant additional revenue while lowering the overall cost of care. The…

DigiQure

DigiQure - a health-tech platform, owned by IOTA Informatics Pvt. Ltd., provides Total Healthcare Management Solution with Telemedicine support to make healthcare accessible and affordable even in rural segments across the country. The vendor states DigiQure is a leading health-tech…

Adracare

Adracare is a patient engagement tool from the company of the same name in Toronto, featuring a suite of applications and conferencing capability, screen and document share, and related tools to support virtual health care.

Welligent, Part of the ContinuumCloud

ContinuumCloud, headquartered in Tampa, now offers Welligent EHR Software, a solution combining EHR with direct secure patient communication, telemedicine, and revenue cycle management for mental health professionals.

Babylon Health

Regulated by the Care Quality Commission (CQC), Babylon Health in London offers users a personal health service by providing immediate access to General Medical Council (GMC) registered doctors and British Association for Counselling and Psychotherapy (BACP) registered therapists.…

Practo

Practo, from the company of the same name in Bangalore, is a telehealth-oriented medical consulting app.

Lybrate

Lybrate is a telehealth / medical consulting app from the company of the same name in Faridabad.

EQ Care

EQ Care, headquartered in Montreal, offers patients 24/7 national and bilingual online access to a specialized medical and mental health team providing personalized, comprehensive treatment options from any mobile or internet connected device.

Dialogue Telemedicine

Through Dialogue, from the company of the same name in Montreal, employees can chat with a nurse for any health or well-being related questions, consult a psychologist when they are stressed, chat with a nutritionist to lose weight, or consult with a doctor for conditions that can…

Maven

Maven is a telemedicine platform and virtual care model built for women and families. According to their website, Maven claims to deliver better outcomes and lower costs for people and employers.

h2 wellness

h2 wellness is a cloud-based, population health and digital engagement company headquartered in Los Angeles, that aims to allow health and wellness brands worldwide to improve the lives of their customers and increase customer satisfaction, retention and revenues.

Virtual Health Partners

Virtual Health Partners is an on-demand, HIPAA compliant, virtual platform for clients to have support and tools at their fingertips, from the company of the same name in New York.

Harmonize

Harmonize offers a remote care platform that simplifies technology implementation and clinical triage. It focuses on improving remote care for patients in need, many of whom are unfamiliar with technology and suffer from multiple co-morbidities. The patient interface gathers both…

Learn More About Telemedicine Software

What is Telemedicine Software?

Telemedicine software helps medical professionals provide remote clinical health care. A variety of healthcare providers can utilize telemedicine software ranging from psychiatrists and therapists to physicians and nurse practitioners. However, for the sake of brevity in this software description we use "doctors" to refer to this group collectively.


When a doctor and patient cannot meet in person, they may conduct a remote assessment or examination. To conduct remote examinations, doctors use video conferencing tools to communicate with their patient. The doctor and the patient may use file sharing systems to share important documents and medical images. Often, a proxy clinician operates customized diagnostic tools that send their results to a computer.


Telemedicine software aims to assist doctors with these tasks. Vendors typically offer video conferencing and file sharing tools. They also typically support integration with diagnostic devices. Most vendors also provide tools for scheduling, prescriptions, referrals, and billing.


Most telemedicine software also provides information security. Vendors often provide data encryption and secure servers for storing medical records. Some products integrate with existing medical records software. Vendors may also provide a secure portal where patients can access their records.


Most telemedicine software is designed to be used on a standard personal computer. However, some vendors offer integrated hardware and software solutions. These systems are usually intended for use by a proxy clinician. The systems may include monitors, web cameras, microphones, diagnostic tools, and carts or carrying cases.

Telemedicine Software Features & Capabilities



Telemedicine software vendors may offer the following features:

  • Patient-led scheduling

  • Live video conferencing

  • File sharing and viewing

  • Diagnostic device integration

  • Remote control of certain diagnostic devices

  • Data security

  • Prescription tools

  • Patient user profiles

  • Customizable appointment types

  • Patient portals for viewing reports and past appointments

  • Billing tools

  • Analytics and reporting tools

  • Custom permissions

  • Integration with medical records software and practice management systems

  • APIs for integration with third-party software

Telemedicine Software Comparison

To more easily compare Telemedicine Software consider evaluating different options based on these factors:


Security: Since telemedicine software is often used to save and transmit private patient health information, it needs to be 100% secure and compliant with your country’s healthcare security provisions and data privacy laws. In the United States, this means that your software must be HIPAA compliant. Telemedicine software on the US market is usually HIPAA compliant, but if you are planning on integrating your system with third-party software, make sure they are HIPAA compliant as well. Note that multi-purpose video conferencing software is not inherently HIPAA-compliant.

Intuitive User Interface: You can’t guarantee that all your patients will be familiar with using telemedicine software, so choose one that is easy to navigate not only for your staff, but your patients as well. To reach as many patients as possible, you may want to consider options that have mobile app versions in addition to their standard desktop software. This will allow patients who do not have access to desktop computers to still take advantage of your telemedicine services and can prove to be an easier-to-use option than desktop-based apps.

Add-Ons: While some features like appointment scheduling and video conferencing are essential for telemedicine software, some features can be added to your list of must-haves depending on your specific use case and existing medical office software setup. Many offices use platforms that have appointment scheduling, video conferencing, patient records, document management, and their payment portal all in one tool. If you already have tools in place for these specific features, you may just need a telemedicine tool to augment your current setup.

Start a Telemedicine Software comparison


Pricing Information


Pricing for telemedicine software varies based on the feature set and the number of care providers using the software. Some vendors offer multiple pricing options, including flat-rate pricing and per-consultation pricing. Vendors may also offer free trials of their product.


Per-month pricing ranges from under $30.00 to over $900.00. Per-month, per-provider pricing ranges from under $75.00 to over $150.00.

Related Categories

Frequently Asked Questions

What type of hardware is used with telemedicine software?

Vendors may offer integrated hardware solutions to assist proxy clinicians. The hardware can include monitors, microphones, webcams, and diagnostic tools.

What are the benefits of using telemedicine software?

Telemedicine software allows patients to have virtual appointments with their healthcare providers. It also offers more advanced data security to protect confidential information.

How much does telemedicine software cost?

The cost of telemedicine software depends on the features and number of care providers. The monthly price can range from $30 to over $900, and the price per provider can range from $70 to over $150.

What is the best telemedicine software?

The telemedicine software with the most reviews on TrustRadius is doxy.me. Its available reviews and ratings came from small medical practices.