Telemedicine Software

Telemedicine Software Overview

What is Telemedicine Software?

Telemedicine software helps medical professionals provide remote clinical health care. A variety of healthcare providers can utilize telemedicine software ranging from psychiatrists and therapists to physicians and nurse practitioners. However, for the sake of brevity in this software description we use "doctors" to refer to this group collectively.


When a doctor and patient cannot meet in person, they may conduct a remote assessment or examination. To conduct remote examinations, doctors use video conferencing tools to communicate with their patient. The doctor and the patient may use file sharing systems to share important documents and medical images. Often, a proxy clinician operates customized diagnostic tools that send their results to a computer.


Telemedicine software aims to assist doctors with these tasks. Vendors typically offer video conferencing and file sharing tools. They also typically support integration with diagnostic devices. Most vendors also provide tools for scheduling, prescriptions, referrals, and billing.


Most telemedicine software also provides information security. Vendors often provide data encryption and secure servers for storing medical records. Some products integrate with existing medical records software. Vendors may also provide a secure portal where patients can access their records.


Most telemedicine software is designed to be used on a standard personal computer. However, some vendors offer integrated hardware and software solutions. These systems are usually intended for use by a proxy clinician. The systems may include monitors, web cameras, microphones, diagnostic tools, and carts or carrying cases.

Telemedicine Software Features & Capabilities



Telemedicine software vendors may offer the following features:

  • Patient-led scheduling

  • Live video conferencing

  • File sharing and viewing

  • Diagnostic device integration

  • Remote control of certain diagnostic devices

  • Data security

  • Prescription tools

  • Patient user profiles

  • Customizable appointment types

  • Patient portals for viewing reports and past appointments

  • Billing tools

  • Analytics and reporting tools

  • Custom permissions

  • Integration with medical records software and practice management systems

  • APIs for integration with third-party software

Telemedicine Software Comparison

To more easily compare Telemedicine Software consider evaluating different options based on these factors:


Security: Since telemedicine software is often used to save and transmit private patient health information, it needs to be 100% secure and compliant with your country’s healthcare security provisions and data privacy laws. In the United States, this means that your software must be HIPAA compliant. Telemedicine software on the US market is usually HIPAA compliant, but if you are planning on integrating your system with third-party software, make sure they are HIPAA compliant as well. Note that multi-purpose video conferencing software is not inherently HIPAA-compliant.

Intuitive User Interface: You can’t guarantee that all your patients will be familiar with using telemedicine software, so choose one that is easy to navigate not only for your staff, but your patients as well. To reach as many patients as possible, you may want to consider options that have mobile app versions in addition to their standard desktop software. This will allow patients who do not have access to desktop computers to still take advantage of your telemedicine services and can prove to be an easier-to-use option than desktop-based apps.

Add-Ons: While some features like appointment scheduling and video conferencing are essential for telemedicine software, some features can be added to your list of must-haves depending on your specific use case and existing medical office software setup. Many offices use platforms that have appointment scheduling, video conferencing, patient records, document management, and their payment portal all in one tool. If you already have tools in place for these specific features, you may just need a telemedicine tool to augment your current setup.

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Pricing Information


Pricing for telemedicine software varies based on the feature set and the number of care providers using the software. Some vendors offer multiple pricing options, including flat-rate pricing and per-consultation pricing. Vendors may also offer free trials of their product.


Per-month pricing ranges from under $30.00 to over $900.00. Per-month, per-provider pricing ranges from under $75.00 to over $150.00.

Telemedicine Products

(1-20 of 20) Sorted by Most Reviews

SnapMD Connected Care
SnapMD headquartered in Glendale, California offers Connected Care, their telemedicine platform.
AGNES Interactive
AGNES Interactive is a telemedicine platform from AMD Global Telemedicine headquartered in Massachusetts.
GlobalMed eNcounter
GlobalMed in Scottsdale, Arizona offers the eNcounter application suite, a telemedicine platform.
REACH Access
REACH Access is the flagship telemedicine platform from REACH Health headquartered in Alpharetta, Georgia.
Chiron Health
Chiron Health is designed to help physician practices provide convenient health care access for their patients through telemedicine – and receive full reimbursement. With this solution physicians can offer secure video visits to their patients. The vendor’s value proposition is that their solution b…
CloudVisit Telemedicine
CloudVisit Telemedicine in New York offers their eponymous platform for the administration of telemedicine.
MDLIVE Virtual Medical Office
MDLIVE headquartered in Sunrise, Florida offers Virtual Medical Office, a telepresence platform.
Doctor on Demand
Doctor on Demand headquartered in San Francisco offers their eponymous platform for the administration of telemedicine.
Teladoc
Teladoc headquartered in Lewisville, Texas offers their eponymous platform for the administration of telemedicine.
Amwell AW8
Boston-headquartered Amwell (formerly known as American Well) offers their AW8 platform for the administration of telemedicine. Amwell acquired Avizia's enterprise telehealth solution in 2018. The solution is now part of Amwell's solution.
MYidealDOCTOR
MYidealDOCTOR is a telemedicine platform from the company of the same name in Georgia; they are a strategic partner of Zest Health, a mobile health company and also a recent startup company (both founded in 2013).
BANYAN AURA Platform
The Aura Platform from Banyan Medical Systems in Omaha is described by the vendor as an intelligent monitoring solution, moved into the patient room. Aura facilitates virtual provider visits, complete with interactive content, for sharing key information (EMR, PACS, etc.) with patients, their famili…
Coviu
Coviu’s mission is to make telehealth business as usual for patients and providers through an effortless software experience, through world-class support, and through validated clinical tools. The vendor says its software is secure, intuitive, easily-accessible, high-quality, reliable, and pro-integ…
Mend Telehealth Platform
According to the vendor, Mend Telehealth enables organizations to connect to patients anytime, anywhere with any device. Mend promises that their telehealth platform has a 98.3% engagement rate and single digit no-show rates. Mend also offers automation capabilities to integrate with EHR, PMS, and o…
Kareo Telemedicine
Kareo also provides a telemedicine engine, allowing users to connect with patients anywhere at anytime in a way presented by the vendor as simple, secure and streamlined—and fully reimbursed by private payers.
Bright.md SmartExam
Bright.md in Portland is a healthcare automation company, providing direct-to-patient telehealth for healthcare systems with its AI-powered, asynchronous virtual-care platform, SmartExam. Bright.md partners with healthcare providers seeking to enhance patient access: online, on their terms, and when…
Zocdoc
Zocdoc headquartered in New York offers their medical appointment management and scheduling platform built to fill unused capacity by making it easy for nearby potential patients to book appointments on an availability basis. Additionally, Zocdoc helps practitioners gain feedback from appointments …
CoachCare
CoachCare enables clinics with a virtual health and remote patient monitoring platform that reflects its unique workflow and protocol. The vendor states remote patient monitoring insurance features drive significant additional revenue while lowering the overall cost of care. The vendor describes C…
DigiQure
DigiQure - a health-tech platform, owned by IOTA Informatics Pvt. Ltd., provides Total Healthcare Management Solution with Telemedicine support to make healthcare accessible and affordable even in rural segments across the country. The vendor states DigiQure is a leading health-tech app in Central I…