Duo is fantastic next generation multifactor platform!
Overall Satisfaction with Duo Security
Ideally, we had a gap when it came to implementing a multi-factor solution. We were looking for one that was easy for our employees to use, easy to implement, and had low support overhead. Duo fit all of that criteria and more!
Pros
- Easy to use and authenticate!
- Extremely easy to implement and set up!
- Awesome technical support should you run into any issues!
Cons
- Duo could use a user portal for enrollment and device management.
- It's not a traditional setup compared to RSA, etc. It takes some flushing your brain of previous setups.
- There's no AD integration with the administrative pieces of the product.
- Reduced overall account lockouts of our employee's network accounts.
- Reduced attack surface of our organization.
We compared Duo to other SaaS multifactor solutions and they don't even compare in terms of: ease of use, ease of implementation, and their technical resources (Technical Support, Documentation, etc.) are top notch!
Evaluating Duo Security and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Positive Sales Experience with the Vendor
- Analyst Reports
- Third-party Reviews
Duo Security Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - The product team has engaged with me and fixed bugs within a couple weeks.
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