Duo is fantastic next generation multifactor platform!
July 22, 2016

Duo is fantastic next generation multifactor platform!

Steve Turner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Duo Security

Ideally, we had a gap when it came to implementing a multi-factor solution. We were looking for one that was easy for our employees to use, easy to implement, and had low support overhead. Duo fit all of that criteria and more!
  • Easy to use and authenticate!
  • Extremely easy to implement and set up!
  • Awesome technical support should you run into any issues!
  • Duo could use a user portal for enrollment and device management.
  • It's not a traditional setup compared to RSA, etc. It takes some flushing your brain of previous setups.
  • There's no AD integration with the administrative pieces of the product.
  • Reduced overall account lockouts of our employee's network accounts.
  • Reduced attack surface of our organization.
We compared Duo to other SaaS multifactor solutions and they don't even compare in terms of: ease of use, ease of implementation, and their technical resources (Technical Support, Documentation, etc.) are top notch!
Duo is perfect if you're looking to reduce end user support calls, want something with less overhead than RSA, and something that's both easy to use and easy to implement.

Evaluating Duo Security and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Positive Sales Experience with the Vendor
  • Analyst Reports
  • Third-party Reviews

Duo Security Support

Their support is responsive and top notch.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Yes - The product team has engaged with me and fixed bugs within a couple weeks.