Symantec Validation and ID Protection Service (VIP) is presented as a
user-friendly, cloud-based strong authentication
service that enables enterprises to secure access to networks
and applications without impacting productivity. Also included with VIP Enterprise two-factor authentication is Symantec VIP Access Manager, a single access point to protect cloud and on-premise web apps via Single Sign-On (SSO).
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
CTO (Chief Technical Officer) in Professional Services at Trust Control Segurança em Tecnologia da Informação ltda (11-50 employees employees)
Use Cases and Deployment Scope
Today we have several applications that are accessed on the internet, which we cannot accept that a simple exposure of a user password allows undue access to one or more of these applications. So to raise the level of protection to access performed by users, we use VIP as a two-factor authentication solution.
Pros
Push authentication request.
Credential wallet.
Cloning protection.
Cons
The API is no easy to use.
The push functionality not always is quickly to alert in mobile.
The migration feature is so hard to execute.
Most Important Features
Credential Wallet.
Cloning Protection.
Push request authentication.
Return on Investment
Elevation of the security posture of 100% of corporate users in the authentication process.
Resistance from some users with the greatest complexity in the access process.
100% confidence that the access was actually performed by the authorized person.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Administrator in Customer Service (11-50 employees employees)
Pros
Helps keep information protected from malicious intent.
Protects sensitive information from being leaked.
Creates peace of mind with 2-factor authentication.
Cons
Causes system crashes occasionally.
2-factor authentication can be tedious at times.
2-factor authentication questions can be easily guessed.
Most Important Features
Ease and efficiency of usage.
Ability to approve or deny log in.
Safety in patient privacy.
Return on Investment
Peace of mind by increasing company security.
App runs quickly, which saves the company time in the long run.
Easy to interface and use on multiple devices which improves efficiency.
Alternatives Considered
Accomplish EP Benefits Administration (formerly TeemWurk)
Other Software Used
Microsoft Defender for Endpoint (formerly Microsoft Defender ATP)
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Employee in Information Technology (10,001+ employees employees)
Pros
Ease of install
Easy to use
Push notifications are excellent
Cons
It's already pretty awesome
Maybe being able to authenticate via TouchID or FaceID would be awesome
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Endpoint Support Technician in Information Technology at Bon Secours Health System (10,001+ employees employees)
Pros
VIP access manager is great at setting up multiple tokens for the same user.
VIP access manager is great at managing multiple users simultaneously.
VIP access manager can be accessed from the web, the browser-based interface makes it easy to connect.
Cons
when setting a token to a phone call, the phone calls often take a minute + to call the user.
When Symantec's VIP app is removed or reinstalled on a phone, the credential ID will change, and that dictates a call to the helpdesk to allow the user access.
Temporary security codes while handy, must be set to expire immediately to stay secure.
Return on Investment
I am unable to provide hard numbers, but the Symantec VIP access go live was smooth, and we continue to renew.
Alternatives Considered
RSA Authentication Manager
Other Software Used
Citrix NetScaler Access Gateway, Applied Epic, GoToAssist, Adobe Acrobat DC, Microsoft Office 2016, ServiceNow, Skype for Business, XenMobile
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Owner in Marketing at AWDesigns (10,001+ employees employees)
Pros
Fast to load
Can easily copy the code
Can be easily installed on multiple devices
Cons
I would like to see better integration. Right now, you have to copy the code and paste it into the login box. The program should be able to automatically detect the token and log you in.
It is a hassle to add new tokens. You need to know a token for a current device before adding a new one, and you may not have access to a current device depending on the situation.
Return on Investment
I do not have insight into the ROI numbers and impact on business objectives.
Other Software Used
JIRA Software, Slack, QuickBooks Online
Symantec VIP Alternatives
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