Symantec VIP Reviews

10 Ratings
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Score 7.9 out of 100

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Reviews (1-4 of 4)

Anonymous | TrustRadius Reviewer
June 13, 2019

Easy to use and set up, makes telecommuting much easier

Score 9 out of 10
Vetted Review
Verified User
Review Source
Symantec VIP is the main tool we use when are trying to access networks or server files on a non-company network. Our company has many web-based platforms for us to access the tools we need, such as the main ecosystem, our timecard system, and our human resource programs. To be able to access these programs, we use Symantec VIP's two-step verification process for added security.
  • The 2-step verification process is easy to use.
  • The app is easy to install and set up with IT.
  • Symantec VIP ensures the right person is accessing the data.
  • The numbers refresh after 10-20 seconds, so it would be nicer to have a longer time frame for people to enter the information.
  • The ability to manually add more devices without the need of IT would be beneficial.
  • Currently, there is a limit of 4-5 per VIP devices. It would be nice to have more for those who have multiple devices for work.
Symantec VIP does its job well, with few flaws. It does what it is supposed to do as a second-step verification process for logins. It adds extra security for our company with more than 10,000 employees, so it keeps us in check in making sure the correct people are actually the ones accessing company resources outside of the network.
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Anonymous | TrustRadius Reviewer
February 04, 2019

Great tool for enhanced security and extra layer of protection

Score 6 out of 10
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Verified User
Review Source
Symantec VIP adds a much-needed layer of protection and authentication for our users. With 2-factor authentication, we have that extra layer of security and protection. It also includes a credential wallet feature which allows our users to scan a QR code to securely generate security codes for your favorite websites like Google, Facebook, GitHub, and more. Symantec VIP also provides a secure token to connect to a VPN client that our IT users frequently use especially when they travel outside of the country.
  • The UI is intuitive and simple to use and navigate. When generating a secure token to be used for VPN access, all the navigation is clear and intuitive. There is no confusion when our users use Symantec VIP.
  • Every generated token expires after 30-60 seconds, thus providing an extra layer of security and reducing any risk of someone re-using a token or pin to gain unauthorized access into our system.
  • The app is super responsive and has no lag and little to no latency. Everything loads quickly and is super speedy.
  • Our department can opt for a 6 digit code which we can use while logging in on different sites and SSO access can be easily set up and achieved with this tool.
  • There is no option to generate an offline token which is possible in some competing products.
  • Relatively more costly than other similar products. It would be good to have a more affordable plan or tier.
  • The set up phase and installation is long and not as straightforward, a little confusing and should be easy so users can get up and running quickly.
  • For some users the interface is too small, it would be nice to have an option to resize.
Symantec VIP is well suited for enterprise institutions, like our own, managing a wide range of devices and wanting to provide their users with an extra layer of security. Being able to have 2-factor authentication with a unique pin was key for us and this would be well suited for any organization that holds sensitive information like, in our case, student records. They have great support and getting issues resolved does not take much time, a quick call to support usually straightens issues out.
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Anonymous | TrustRadius Reviewer
April 05, 2019

"Simple and robust multi-factor authentication" in a can

Score 8 out of 10
Vetted Review
Verified User
Review Source
We are utilizing Symantec VIP across our entire organization. The ability to implement multi-factor authentication in a simple manner is the biggest selling point. It allowed us to solve the problem of connecting in a secure manner to our servers, especially email, from remote locations. We were also able to do away with key fobs... and there was great rejoicing.
  • Ease of installation and use
  • It is a robust, yet solid product; incredible reliability.
  • Some users have reported issues when adding new devices
  • One user said that they had problems with legacy product support
  • I have experienced slight data lag, but not very often.
Symantec VIP is well-suited for organizations that want to implement a clean, reliable form of multi-level authentication from a trusted company. It can be a little more expensive, however we decided that it was worth it. The flexible configurations of the product are outstanding. Allowing generated pins to timeout in 30 seconds adds that additional layer of security that provides peace of mind.
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Anonymous | TrustRadius Reviewer
April 10, 2018

Symantec VIP Review for a Tech Guy

Score 8 out of 10
Vetted Review
Verified User
Review Source
Symantec VIP was used by our Customer Service Department as we work in the Health Care Pharmacy Business. It is used to add an additional layer of security for our users accessing third-party applications, workstations, and servers in the cloud. It is used to protect PHI and PII by adding security and safety. All software has to be FIPS-140-2 and approved by the organization through a validation procedure before being used in our organization. Symantec VIP provides a secure token to connect to a VPN client and access the private organizational network. It is pretty easy to set up and use.
  • UI is concise and simple. We have no issue using VIP for VPN Access as it is simple and fast. Required buttons are right in front and avoid any ambiguity.
  • It is fast! There is no lag or waiting for a pin number to be generated.
  • Notification: Each pin generated times out in 30-60 seconds, which is excellent and provides another layer of security.
  • Setup was also pretty easy and fast. We have had no issues.
  • User Interface is small and there is no option to change this. Which is not a problem for most users but there have been a few complaints.
  • Add an option of dynamically resizing the GUI. Not a major issues but would help aging eyes.
  • Offline Token would be a great addition.
Symantec VIP was well suited for MFA across any device. Using it very frequently, it's important that it's straightforward. Can connect to the private organizational network easily using Symantec VIP. My only issue is that support documentation was really good however there was an issue where a user's Token ID was duplicated and it took a few calls with support to resolve the issue. Not really a knock however it was problematic.
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Symantec VIP Scorecard Summary

About Symantec VIP

Symantec Validation and ID Protection Service (VIP) is a user-friendly, cloud-based strong authentication service that enables enterprises to secure access to networks and applications without impacting productivity.

Categories:  Authentication

Symantec VIP Features

Has featureOTP Credentials
Has featureDevice ID
Has featureRisk-Based Analysis
Has featureOut-of-Band Support via SMS, Voice, Email
Has featurePasswordless and Push Logon Options

Symantec VIP Integrations

Symantec VIP Competitors

Symantec VIP Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

Symantec VIP Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Americas, Europe, Middle East, Africa, Asia