My life with Firstup
September 06, 2020
My life with Firstup
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Firstup (Dynamic Signal + SocialChorus)
We're using Firstup to better communicate with our front line associates across our company. It bridges a gap that currently exists between the support office and the field. We are currently in pilot (roughly 1500 participants), but we intend to launch company-wide in October. We will share company news, successes, and initiatives that we currently only share through in-restaurant meetings.
- The app is extremely user friendly and similar to the type of apps our younger associates currently use.
- The availability of quick links within the app is great to direct our associates to resources they tend to forget about.
- On the back end, the experience has been seamless for our IT Crew who have helped to develop the app.
- While having the app tied directly into Workday is great for many reasons, it also creates some amount of difficulty in targeting specific groups of people if they don't match the Workday hierarchy.
- Our associates in the field use Workday on a limited basis, so remembering their Workday login information to log in to the app is challenging. It would be nice if they could have a different password for the app.
- This remains to be seen. Since we are in pilot, we will know the answer to this better once we launch company-wide.
- With the locations currently in pilot, we've seen a new way to engage with our associates, and the thought is that we will see this ultimately lead to reduced turnover because people feel more informed with the company direction.
- Workday
While I am not in IT, I know that there were some issues with hierarchy and target groups, due to the way our organization is set up in Workday.