My Firstup Review
October 02, 2020

My Firstup Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Firstup (Dynamic Signal + SocialChorus)

Firstup is currently used organization-wide with the heaviest usage at our U.S. locations (does not work for most team members in China, unfortunately). It is used primarily for internal communications to connect both desk and desk-less workers to need-to-know information alongside strategic storytelling.
  • While it can get complicated, Firstup allows for very advanced targeting of content to team members by location, role, shift, and more.
  • Firstup quick links offer a great way for team members to access commonly searched for resources like COVID protocols, payroll calendars, important contacts, local events, and more.
  • Native video sharing and embedding of Youtube videos is a great way to easily introduce a blend of content mediums.
  • Customer service could be improved in some areas.
  • There have been some recent availability concerns regarding server errors, etc. that have caused some frustration.
  • In terms of functionality, the back-end of the platform is very complicated and difficult to train other team members on how to manage.
  • The differences in targeting between posts and broadcasts can be confusing and difficult to manage well.
  • We have not used this platform long enough to connect it to any ROI/business objectives, although it's been indispensable throughout the COVID-19 pandemic to disburse policy updates, etc.
  • Workday
  • Sharepoint
In terms of Workday, the integration is only going to be as good as your Workday data. You need to have clean data to work with in order to target communications. Work closely with your HRIS team to figure out this piece of the integration.

We have not done much with Sharepoint but are currently working to get it integrated for Sharepoint Online. It's basically just a webpart that displays specific categories of content. It doesn't look great nor is it very fancy.
I think it's a great product that ultimately has a lot of room for improvement. If you're looking for a platform that's easy to set up and get team members trained on in terms of managing content and the back-end, I don't think Firstup is the appropriate solution. If you have time to invest and full-time team members who can dedicate themselves to being experts on managing the back-end, then this app is a better solution for you. If targeting communications, sharing videos, photos, and files to deskless workers is important, this is a good solution. Be very thorough in understanding the technology available to your team members (i.e. how many have smartphones, etc.). Also, you need to keep in mind that this will only work on iPhones in China. In our experience, most Chinese team members do not have iPhones.