Item: Firstup
Rating: 7
Author: Verified User

Overall Satisfaction with Firstup (Dynamic Signal + SocialChorus)

Use Cases and Deployment Scope

Firstup is an optional communication tool for employees across our large organization. This tool helps us share news and other important messages with employees who are not sitting in front of computers during their workday.

Pros and Cons

Pros

Intuitive, easy-to-use templates for posts, newsletters and email notifications.
Consistent upgrades and innovation that keeps the tool current with other apps.
Flexibility on how users can use the tool (i.e. comments, sharing photos, etc.) This decision is left to each organization, individually.

Cons

There is room for improvement to make this a primary communication tool, including more ADA compliance features for users, more robust reporting options for administrators and additional options to filter user profiles for an enhanced app experience.
Although our experience has been quite positive, I do think there is room for Firstup to learn from industries outside of their own. I feel some of their recommendations (and assumptions) are based on the experience inside their own walls. We don't run business the same way. And to assume we should do business their way for the sake of the tool seems like a misstep.

Return on Investment

Enhanced culture and morale

Systems Integrated With

We plan to integrate our HR platform when available

Likelihood to Recommend

I stand behind Firstup and the form of communication they are working hard to integrate in the workplace experience across the world. Where I pause is the support structure. I've been lucky with the Customer Success Managers I've been assigned and I'm so grateful for their support and partnership. But when issues need to go above my CSM, I don't feel as supported. I feel more time is spent on telling us how we're incorrect (i.e. remedial explanations, unrealistic expectations to troubleshoot, etc.) than listening to resolve issues together.

Comments

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