Full-service platform with some minor areas of improvements needed
October 02, 2020

Full-service platform with some minor areas of improvements needed

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Firstup (Dynamic Signal + SocialChorus)

Firstup is being used across the whole organization globally. We implemented it as an employee ambassador social program and have recently implemented it as our main internal communications platform. It serves our purposes for content discovery, easy sharing of thought leadership, and internal communications.

Pros

  • Breadth of features
  • Advanced customizations
  • Ability to fully manage the platform internally

Cons

  • Customer service
  • Pricing increases
  • Internal communication features, specifically as an email service provider
  • Increased employee engagement with thought leadership
  • Increased social sharing
  • API that integrates our employee directory
The API integration allows our members' account creation and members' information to stay in sync with our internal company directory. This allows us to properly segment our employees for targeted communication. This was somewhat difficult to achieve, mainly on our end, and required internal developers.
The platform is well suited for content curation, social sharing, and internal communications.
The platform needs improvements and more features for the email service features for communication.

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