Pretty Good Product
September 16, 2024
Pretty Good Product
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with e-automate
We are are copier dealer we use this for customer accounts and accounts payable. We also use it to keep up with meters and service calls.
Pros
- allow us to keep up with customer meters
- allow us to keep up with customer bills
- allows us to keep up with our payables
Cons
- the credit card processing is too much work
- when we get an ACH it wont let me enter it easily
- reports are not user friendly
- This is the easiest software we have experienced for this industry
- training videos have a lot of fluff. We need to get to the point more quickly
The contracts can get lost easily. If a contract isn't billing ,it can take a while to find it.
The system doesn't flow well for us. I believe part of this is our fault, but it is just not an easy flow.
We are on premise, but have just signed on to go to the cloud.
We used OMD years ago. In our experience, it was horrible.
Do you think e-automate delivers good value for the price?
Not sure
Are you happy with e-automate's feature set?
Yes
Did e-automate live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of e-automate go as expected?
I wasn't involved with the implementation phase
Would you buy e-automate again?
Yes
Comments
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