ECI e-automate is Robust, Scalable and Stable.
ECI e-automate is our company-wide ERP tool that handles almost all of our company operations. This includes our dispatch, AR, AP, …
Overview
What is ECI e-automate?
ECI Software Solutions offers e-automate, an ERP for field services companies supporting workforce management and accounting needs.
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What is ECI e-automate?
ECI Software Solutions offers e-automate, an ERP for field services companies supporting workforce management and accounting needs.
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
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- Tech Details
What is ECI e-automate?
ECI e-automate Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews
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February 18, 2020
ECI e-automate is Robust, Scalable and Stable.
ECI e-automate is our company-wide ERP tool that handles almost all of our company operations. This includes our dispatch, AR, AP, contracts, billing, reporting, and more. Other additional features allow you to track first call efficiency, customer reviews, profitability, sales, revenue, projects, statistics, trends, and many other areas that are of interest to any CFO.
- Dispatch is easy
- Account set up is easy
- Allowing multiple, movable windows within the program so you can bounce between screens.
- More friendly integration with third party apps.
- Reporting and account reviews are outstanding.
- ROI for account profitability is outstanding.
They are much more stable and current.
July 30, 2019
ECI E-Automate, a users perspective
ECI e-automate is used for the copy/print side of our company to track copier service calls, inventory, and billing/invoicing. The Managed Services (IT) side of the company utilizes E-Automate for quoting, inventory, and accounting. The service ticket tracking is handled on another side of the company. We have been running this has a company for well over 20 years, and we got it to help streamline and automate the tasks of our copier technicians, as well as streamline the billing of our contracts we hold on our copiers.
- Inventory control.
- Technician tracking.
- Quoting.
- Integration with 3rd party software.
- Customizations are costly.
- Support can be difficult.
- New users need a lot of hand-holding to learn it.
- It has given us better insights into how our IT side is growing.
- It took a lot of man-hours on our side to make it work for the IT side.
- Inventory is still a very manual process.
Unfortunately, in the copy/print side of things, e-automate is the software to use, so our options were very limited when shopping around. When we decided to implement the IT side of the company, we didn't want to track the revenue, etc from the IT in a different application like Quickbooks, etc. so we had to make e-automate fit our needs.