e-automate

We are a Sharp Business Equipment dealer, we use e-automate for everything in our business. I like it because it's all inclusive - AP, AR, Inventory, Contracts, Service, Payroll, Purchasing, Sales, Leases, Reports and more. I have been using e-automate for about 20 years now and find myself always learning new things that it can do. I like that I don't have to use multiple programs to function and that everything is within this program. Using e-automate has pretty much resolved any issues we had with running our business, it really does automate it.

• e-automate has helped us make a HUGE difference in our profit margin with service contracts, it also allows us to see what contracts are not profitable and take action to fix this.
• It has also helped us see just how much inventory goes to each customer and we have curbed the overstocking of supplies to customers that constantly request things they do not really need.
• Again with the service contracts - we have it set up to send us reports on those that are expiring by copies and/or date. These were often overlooked.

QuickBooks Desktop Enterprise

Microsoft 365, Adobe Acrobat, Printanista

[...] aims to offer managed printer service as well as managed IT for clients to integrate both of them together. e-automate targets these MSPs specifically and helps you understand which contracts with printing will be profitable, and which ones need to be left behind. We worked with e-automate for all of our print clients and found it made it easier to see which contracts were providing the best ROI.

- Automate is also good from the sense that many MSP companies use it, so we can bring in employees from other companies that already understand how to use the system.

• We were able to see which printer contracts had a low ROI and cut them
• Less extra trips for technicians to see if we have the correct printers in stock
• Saved several hours per week for our billing department since everything is organized now.
• Classifications are easy to set up depending on the position of the user for the billing department.

IT Glue

IT Glue

I started using e-automate over 10 years ago when I was working as a dispatcher with my company. At the time, we were not utilizing it completely. Slowly over time it has helped stream line so much the admin side of our organization. Things that I had to do each item individually are now done automatically. Meter requests, invoicing calls , contract management, reports and more - it's all made so much easier with e-automate. It helped with the time consuming and complex administration tasks.

• definitely time saving in that reduces a lot of respective tasks that previously were done manually

E-automate Cloud houses and supports our ERP system. We currently use it for sales entry, invoicing, inventory, equipment and customer history detail, dispatching and, accounting purposes. The cloud solution enables simple integration with the e-automate mobile tech app. This allows our field technicians to real time, communication, location, service calls status, live inventory, and up to date information related to open tickets or tasks at hand.

• time saving
• automated processes
• improved communciation
• real time technician location
• real time inventory availability

NetSuite ERP

Microsoft 365 Business Premium, Google Workspace

we managed our printers leasing information, such as customer names, machines and parts info, contact info, all the service calls info etc. We also get meter reads fmaudit and send invoice to customers.

• supplies warning system helps us to ship the supplies to the customer before it was run out
• Service call management makes the manager can pull all the service info base on the device. It helps the techs to troubleshoot the issues.