e-automate, the all in one solution for your office equipment business
September 18, 2024

e-automate, the all in one solution for your office equipment business

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with e-automate

We use e-automate for a lot of different things within our business but specifically we use the entire suite to track our expenses, bill our customers for supplies, track contracts and costs associated with equipment that we sell and more. e-automate has been a blessing since we started using it in 2010 and it has come a long way with the addition of a native technician application called Mobile Tech. Mobile Tech has helped keep track of our technicians, efficiently dispatch them to other service requests in the area that they currently service and better tracking of used parts.

Pros

  • Contract Billing
  • Equipment Tracking
  • Customer Management
  • Contact Management
  • API Integration
  • Counter Tracking for Equipment

Cons

  • User Experience out of the box
  • The solution needs a GUI update
  • Better in application user manuals and videos
  • Time Savings
  • Reduce manual work with the introduction of mobile technician application
  • Easy to use reports to track expenses and profits
We came from an old DOS based program called CalType, in our experience, it was a complete nightmare and impossible to flip back and forth between contract and equipment editing. e-automate allows you to open multiple windows within the application and tile them so you can easily reference data from another section of the program. This has allowed for us to streamline contract additions in our system as well as editing them based on feedback we receive from our customers like remarks.
An all in one platform has made it easy to train our people on it's use and viability.

Do you think e-automate delivers good value for the price?

Yes

Are you happy with e-automate's feature set?

Yes

Did e-automate live up to sales and marketing promises?

Yes

Did implementation of e-automate go as expected?

Yes

Would you buy e-automate again?

Yes

e-automate is a great solution for any office equipment provider and it does not just have to be copiers. While this solution was built and tailored towards copier dealers, you can track any kind of equipment with it's robust ability to have custom makes and models.

e-automate would not be a great solution for companies who don't sell or service equipment associated with the office industry.

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