ECI FMAudit Has Been Amazing, Their Latest Version (Printanista) Is Too Good To Be True, yet It Is.
February 21, 2022

ECI FMAudit Has Been Amazing, Their Latest Version (Printanista) Is Too Good To Be True, yet It Is.

Eric Jurin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ECI FMAudit

We use ECI FMAudit for device monitoring, supplies replenishment, and meter collections. This is used by several people at our company for many different reasons. First, we use it for exporting data of meter collection into our ERP. We also use it for shipping and receiving to determine if we have, in any instances, shipped excessive toner.

Pros

  • Depth of product features
  • Reporting
  • Very easy to install
  • Easy to set up sub-nets
  • Settings up alerts is fairly easy

Cons

  • Customer support could be better
  • Product data platform needs to be updated
  • Interface could use a nip and a tuck
  • Overall architecture appears to be lacking as we find many devices go stale
  • DCA collection
  • Reliability
  • Integration w/ ERP
  • Power of reporting & access
  • Tremendous ROI for billing
  • Alerts are accurate
  • The interface is fairly easy to navigate and figure things out.
  • It could use improvement for some Xerox devices, as it lists some models as " . " instead of the model name.
  • This has saved us tens of thousands per year instead of sending techs to collect meters.
  • The latest version of this product allows you to access the interface of the device, from the cloud dashboard instead of having to remote on to a user's workstation and then get to the device. This is cutting-edge technology without a doubt.
We have used Print Fleet in the past as well as KFS. ECI FMAudit was the most well-known and seemed to work far better in terms of not dropping off networks than other brands. It is the most stable product we have used.

Do you think Printanista delivers good value for the price?

Yes

Are you happy with Printanista's feature set?

Yes

Did Printanista live up to sales and marketing promises?

Yes

Did implementation of Printanista go as expected?

Yes

Would you buy Printanista again?

Yes

ECI FMAudit has tremendous potential and works quite well. It could use some work, but overall the price we pay per device is sufficient. It can be used as a backup to another tool as if you run 2, this does not seem to conflict with other tools. Sometimes we install 2 DCA's to ensure we don't get any stale data. On large accounts this is crucial. This is easy to install and you can run a scan the minute you install it and then check the dashboard to see if devices propagate.

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