Easy accessible features
March 18, 2022

Easy accessible features

Sahid Kabir | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with eFax

To send or receive confidential information, we use eFax. Our customers don't always want to communicate information via email. We may also need to fax paperwork to our bank or investors. We haven't utilized it as often in recent years because many organizations now use secure websites to submit documents.
  • Simple UI design.
  • Easy to understand the workflow.
  • Not needed to think before sending fax documents.
  • More administrative functions should be added.
  • Billing statement should be made online.
  • Fax sending and receiving.
  • Simple UI management.
  • It has saved time in sending fax documents.
  • It is easy to interact which makes the job easy for the workers.
  • Encrypted files has been appreciated.

Do you think eFax Corporate delivers good value for the price?


Are you happy with eFax Corporate's feature set?


Did eFax Corporate live up to sales and marketing promises?


Did implementation of eFax Corporate go as expected?


Would you buy eFax Corporate again?


When it comes to remote work, eFax is ideal because it has that capability. When you need to transmit and receive secure faxes, eFax comes in handy. Overall, it's far superior to a physical fax machine, and eFax is ideally equipped to serve that role if one is required.

Evaluating eFax and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
It's simple to set up user profiles, generate fax cards, and allocate those statistics to user profiles with eFax. It is very simple to manage users.
I would not change.

eFax Support

The eFax assistance is excellent. They are keen to help you with any eFax-related issues. I've never had to wait long for support or answers. During an outage, the wait times appear to be longer, but on a regular day, they are ready to react and provide a solution.
Quick Resolution
Good followup
Knowledgeable team
No escalation required
Immediate help available
As we needed for encrypted documents, we had to buy premium plan.

Using eFax

For our logistics side of the business, we use eFax to receive orders. We are using it to transmit a variety of documents as well. It comes in handy if you really need to accept faxes.
Like to use
Relatively simple
Feel confident using
Requires technical support
  • Fax documents are encrypted.
  • File transfer.
  • UI feature access.