Email Solutions at Any Scale...but in this case smaller
April 01, 2019

Email Solutions at Any Scale...but in this case smaller

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Elastic Email

Elastic Email has helped overcome the small company problem that is often only solved by hiring a big, expensive company...but in this case, I didn't have to do that. As a small company without dedicated IT resources, we don't need to send a lot of email, but when we do, it needs to be assured of going out. Elastic Email does this quickly, easily, efficiently. What's better their tools allow me to track and troubleshoot issues with delivery or performance. It also gives our customers peace of mind in ensuring we are legitimate and gives them broad controls over opting in and out of our email marketing and newsletters. It does all of this at an incredibly favorable price point.
  • Ease of use. Elastic Email helped me setup DNS anit-spam measures easily with excellent examples and walk-throughs. They make it easy to setup our employee email clients to use their service.
  • Support. Elastic Email support, on the rare occasions I've needed it, has been readily available and quick to reply and solve my problems.
  • Tracking and Statistics: The ability to track outgoing emails and see in near-real-time delivery, open rate, bounce status, etc is fantastic.
  • I wish they didn't have such a strict requirement regarding their "opt out" links in emails. I totally understand why they do this, but there are use cases, such as one to one personal emails between individuals, where this is annoying. However, it's something I'm willing to live with for the greater good.
  • With a very modest outlay, we achieve features and functions that cost larger companies a lot of money.
We really haven't. I looked around at email providers and this was the first and only one we've used and I'm glad I did.
Anyone who needs to send out mass emails, and keep in mind, "mass" is an extremely relative term. In my case, it's a few dozen. But the price per email is really low at that scale. Its ease of use means you don't have to be an expert on the intricacies of DNS massed anti-spam measures. Knowing that it just works without a lot, or any, administrative overhead is really great.