Item: Emplifi Social Commerce Cloud
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We have been using the Emplifi Social Commerce Cloud for a long time. This software has been great for having an all-in-one UGC, Review Platform, User Discussion Board, and Q&A area for our E-commerce site. Support has always been great and any issues that have come up, whether from our side or theirs, have always been resolved quickly. We mostly use this software for Reviews, but more recently started our UGC journey which has been great.

Pros and Cons

UGC
Online Reviews
Outstanding Support

Additional Layers of Customization depending on platform
Updated User Opt-Out options

Return on Investment

Higher Engagement Times
Repeat Users Improvements

Usability

Easy to manage and monitor, and data availability is great within the portal and from support.

Alternatives Considered

Yotpo

We find the suite of products from Emplifi more diverse for our needs. Cost is fairly similar, depending on your needs, but we have come back to Emplifi Social Commerce Cloud time and time again.

Key Insights

Do you think Emplifi Social Commerce Cloud delivers good value for the price?

Yes

Are you happy with Emplifi Social Commerce Cloud's feature set?

Yes

Did Emplifi Social Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of Emplifi Social Commerce Cloud go as expected?

Yes

Would you buy Emplifi Social Commerce Cloud again?

Yes

Likelihood to Recommend

Any e-commerce site would do well with Emplifi Social Commerce Cloud, and we found it better than other major competitors both due to our long-standing use of them and the support they are able to provide for feed, data, or other issues. If you only need UGC, there may be more heavily tailored products out there, but the all-in-one suite of products that Emplifi Social Commerce Cloud provides is second to none.

Reviews, UGC, and Reputation Management, Oh My!

Overall Satisfaction with Emplifi Social Commerce Cloud