TrustRadius
https://media.trustradius.com/product-logos/Tm/Pg/F915B5XKQG3X.PNGYotpo in Drone & FPV worldThe marketing and customer service teams use Yotpo. We use it for product reviews and social media.,User generated content on product detail page Social interaction with customers on product review,Navigation of the admin portal is not always easy to remember. but after using it a bit, you will.,10,We are getting more organic traffic (improved 20% YOY),,Magento Open Source (formerly Community Edition), KlaviyoYotpo: A solid (and budget friendly) manual review curation toolYotpo is the primary method of Product Reviews for our eCommerce sites. It is also used as a secondary Review portal for Service Reviews. The reviews are utilized by our Marketing and Customer Service departments both reactively and proactively. The tool's functionality provides a proactive feedback loop to ensure that any product issues are addressed immediately. Yotpo also allows for immediate Customer Service follow up to any priority review submissions. Yotpo allows for some responsive automation to help collect data and includes auto-publish rules for a limited amount of specifications.,Automated eMail requests for Product and Service Feedback Product Content Generation Providing Customer to Customer Review Structure,Limited Amount of Automation Exceptionally Manual Response Process Tool UI could be easier to use,7,Speed to Resolution Product Feedback (When appropriately staffed) Increased Service scores (Google Reviews, NiceReply, Yotpo) Additional Program Costs for Dedicated Staffing Resources,Stella Service and Bazaarvoice Curations,Bronto Marketing Platform, IBM Watson Campaign Automation, Qubit,3,1,Product Use Feedback Proactive VoC Research Customer Service Score / Peer Satisfaction Displays,5Yotpo Gets the ReviewsWe are using Yotpo to request and publish product reviews from customers after their purchase on our B2C e-commerce sites. Before implementing Yotpo, we had very low review response rates. Yotpo automatically sends review requests after purchases and we have now collected hundreds. The moderation tools also give us another opportunity to interact with customers.,Automated review request emails -- don't have to worry about sending these manually and they get a great response rate. Onsite reviews -- The reviews widget on product pages helps build confidence and credibility. Moderation -- Through the moderation dashboard, we can easily respond to both positive and negative customer experiences. Q&A -- Customers can post a question to a product page and other customers can respond.,Expensive at first glance -- but after considering the impact on our business, it was a no-brainer.,10,Hard to measure directly, but we know that sales are growing and that positive product/site reviews are helping reinforce customer interest/confidence.,,Zendesk, Brightpearl, MailChimpPretentious pricing for a product worth a 10th the price!We have been using Yotpo for several years to collect and display reviews from customers who purchase products on our website mezuzahstore.com,Send review emails Display reviews cleanly on my website,Tech support is horrible. It literally took them over a year to solve a simple problem with how their widget was displaying on my site. Their pricing is obscene. They suddenly raised it by a factor of 10! With no warning and no grandfathering in for existing customers. Their sales staff is pushy and rude like a bad used cars salesman.,1,Yotpo was very useful in the beginning offering a simple service, well executed for a reasonable price. But when they suddenly raised it from $30 per month to $399 per month, they completely priced my business out and now I'm stuck with hundreds of reviews on their platform that I must find a way to migrate elsewhere so as not to lose the reviews I've collected with them.
  3. Yotpo Reviews
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Yotpo
16 Ratings
Score 8.3 out of 101
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Yotpo Reviews

Yotpo
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.3 out of 101
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Reviews (1-4 of 4)

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Roy Fung profile photo
August 10, 2018

User Review: "Yotpo in Drone & FPV world"

Roy Fung
Score 10 out of 10
Vetted Review
Verified User
Review Source
The marketing and customer service teams use Yotpo. We use it for product reviews and social media.
  • User generated content on product detail page
  • Social interaction with customers on product review
  • Navigation of the admin portal is not always easy to remember. but after using it a bit, you will.
Very good with product reviews, Q&As and social interaction between consumers and between consumer and retailer. It is not the best customer service support tool.
Read Roy Fung's full review
Zach Shelley profile photo
February 07, 2018

"Yotpo: A solid (and budget friendly) manual review curation tool"

Zach Shelley
Score 7 out of 10
Vetted Review
Verified User
Review Source
Yotpo is the primary method of Product Reviews for our eCommerce sites. It is also used as a secondary Review portal for Service Reviews. The reviews are utilized by our Marketing and Customer Service departments both reactively and proactively. The tool's functionality provides a proactive feedback loop to ensure that any product issues are addressed immediately. Yotpo also allows for immediate Customer Service follow up to any priority review submissions. Yotpo allows for some responsive automation to help collect data and includes auto-publish rules for a limited amount of specifications.
  • Automated eMail requests for Product and Service Feedback
  • Product Content Generation
  • Providing Customer to Customer Review Structure
  • Limited Amount of Automation
  • Exceptionally Manual Response Process
  • Tool UI could be easier to use
Yotpo is a great tool for any organization that has a dedicated full-time resource for the process and elevation of customer reviews. There is workable automation within the tool but apart from the proactive pursuit of reviews, it offers little. Responses to Q and A are 100% manual. Responses to 1 - 3-star reviews are 100% manual in their moderation. There are additional teams whose services can be purchased at an additional cost to help alleviate some of the resource bandwidth consideration, however, Yotpo really only provides depth and help when serviced by a dedicated individual.
Read Zach Shelley's full review
John Wilkinson profile photo
May 05, 2017

"Yotpo Gets the Reviews"

John Wilkinson
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using Yotpo to request and publish product reviews from customers after their purchase on our B2C e-commerce sites. Before implementing Yotpo, we had very low review response rates. Yotpo automatically sends review requests after purchases and we have now collected hundreds. The moderation tools also give us another opportunity to interact with customers.
  • Automated review request emails -- don't have to worry about sending these manually and they get a great response rate.
  • Onsite reviews -- The reviews widget on product pages helps build confidence and credibility.
  • Moderation -- Through the moderation dashboard, we can easily respond to both positive and negative customer experiences.
  • Q&A -- Customers can post a question to a product page and other customers can respond.
  • Expensive at first glance -- but after considering the impact on our business, it was a no-brainer.
At the right sales volume, Yotpo is a great tool for automating the review request process and adding great user generated content/reviews to your e-commerce sites. It just works and runs in the background without any additional effort. Setup is easy and customer support is fantastic. The onsite widget is easily customizable to match your site's branding and design.
Read John Wilkinson's full review
Aaron Shaffier profile photo
November 28, 2016

Yotpo Review: "Pretentious pricing for a product worth a 10th the price!"

Aaron Shaffier
Score 1 out of 10
Vetted Review
Verified User
Review Source
We have been using Yotpo for several years to collect and display reviews from customers who purchase products on our website mezuzahstore.com
  • Send review emails
  • Display reviews cleanly on my website
  • Tech support is horrible. It literally took them over a year to solve a simple problem with how their widget was displaying on my site.
  • Their pricing is obscene. They suddenly raised it by a factor of 10! With no warning and no grandfathering in for existing customers.
  • Their sales staff is pushy and rude like a bad used cars salesman.
I can't imagine why any company would use Yotpo at their current pricing when there are several solutions which are similar or superior at a tiny fraction of their pricing.
Read Aaron Shaffier's full review

Yotpo Scorecard Summary

Likelihood to Recommend (16)
8.3
Likelihood to Renew (1)
5.0

About Yotpo

Yotpo is a content marketing solution that is designed to generate reviews, social Q&A, and curate customer photos. This solution then uses this content to drive traffic and increase conversions.
Categories:  Content Marketing,  Customer Loyalty Program,  Social Media Marketing,  Consumer Ratings & Reviews

Yotpo Features

Has featureReview Generation
Has featureVisual Marketing & Content Curation
Has featureRetention
Has featureSEO

Yotpo Screenshots

Yotpo Integrations

Yotpo Competitors

PowerReviews, Trustpilot, Bazaarvoice

Pricing

Has featureFree Trial Available?Yes
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
EditionPricing DetailsTerms
Pricing starts from$49per month

Yotpo Support Options

 Free VersionPaid Version
Live Chat
Email
Phone

Yotpo Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:All Countries
Supported Languages: All Languages