TrustRadius
https://media.trustradius.com/product-logos/Tm/Pg/F915B5XKQG3X.PNGYotpoReviewing the reviewer2019-08-06T11:49:19.339ZWe currently use Yotpo to collect customer reviews, UGC, and to post and answer Q&A on the site. It is used on our homepage displaying site /brand reviews as well as our product pages, with product specific reviews and UGC. It allows us to moderate reviews as they come in and respond either publicly or privately to reviews. The reporting also helps our buying/merchandising department to look at trends and respond to things on a product level as well. Customer service has a simple interface through which they can lend an extra level of support to our customers.,Yotpo puts us in complete control over our reviews, good and bad, and allows us to choose which ones to feature on our website and Facebook accounts.
You can do both manual and automatic review requests, so you can get a large number of reviews with a manual push at the beginning, then it can be very hands-off to continue to collect reviews for future customers.
Yotpo has many templates and configurable widgets out of the box or you can break things apart and do a completely custom job time and resources permitting.,We did not find the implementation process nearly as smooth as we would have hoped.
There was very limited training for our teams at the time of launch.
Support sometimes takes longer than we would like to get back to us.,7,We have seen a very high response rate from our customers in terms of their willingness to write reviews for us, and have been very happy with the volume of high star reviews.
The feedback we have gotten via reviews has allowed our buying teams to make better purchasing decisions and allowed our support teams to save a few customers that were unhappy!
It is currently too soon for us to be able to measure the positive impact the reviews have on conversion rate and AOV.,7,6,Bazaarvoice Curations,IBM Watson Campaign Automation, HiConversion, SlackVerified UserYotpo in Drone & FPV world2018-08-10T19:23:18.324ZThe marketing and customer service teams use Yotpo. We use it for product reviews and social media.,User generated content on product detail page
Social interaction with customers on product review,Navigation of the admin portal is not always easy to remember. but after using it a bit, you will.,10,We are getting more organic traffic (improved 20% YOY),,Magento Open Source (formerly Community Edition), KlaviyoRoy FungYotpo: A solid (and budget friendly) manual review curation tool2018-02-07T20:42:53.196ZYotpo is the primary method of Product Reviews for our eCommerce sites. It is also used as a secondary Review portal for Service Reviews. The reviews are utilized by our Marketing and Customer Service departments both reactively and proactively. The tool's functionality provides a proactive feedback loop to ensure that any product issues are addressed immediately. Yotpo also allows for immediate Customer Service follow up to any priority review submissions. Yotpo allows for some responsive automation to help collect data and includes auto-publish rules for a limited amount of specifications.,Automated eMail requests for Product and Service Feedback
Product Content Generation
Providing Customer to Customer Review Structure,Limited Amount of Automation
Exceptionally Manual Response Process
Tool UI could be easier to use,7,Speed to Resolution Product Feedback (When appropriately staffed)
Increased Service scores (Google Reviews, NiceReply, Yotpo)
Additional Program Costs for Dedicated Staffing Resources,Stella Service and Bazaarvoice Curations,Bronto Marketing Platform, IBM Watson Campaign Automation, Qubit,3,1,Product Use Feedback
Proactive VoC Research
Customer Service Score / Peer Satisfaction Displays,5Zach ShelleyYotpo Gets the Reviews2017-05-05T21:36:45.522ZWe are using Yotpo to request and publish product reviews from customers after their purchase on our B2C e-commerce sites. Before implementing Yotpo, we had very low review response rates. Yotpo automatically sends review requests after purchases and we have now collected hundreds. The moderation tools also give us another opportunity to interact with customers.,Automated review request emails -- don't have to worry about sending these manually and they get a great response rate.
Onsite reviews -- The reviews widget on product pages helps build confidence and credibility.
Moderation -- Through the moderation dashboard, we can easily respond to both positive and negative customer experiences.
Q&A -- Customers can post a question to a product page and other customers can respond.,Expensive at first glance -- but after considering the impact on our business, it was a no-brainer.,10,Hard to measure directly, but we know that sales are growing and that positive product/site reviews are helping reinforce customer interest/confidence.,,Zendesk, Brightpearl, MailChimpJohn WilkinsonPretentious pricing for a product worth a 10th the price!2016-11-28T17:41:41.794ZWe have been using Yotpo for several years to collect and display reviews from customers who purchase products on our website mezuzahstore.com,Send review emails
Display reviews cleanly on my website,Tech support is horrible. It literally took them over a year to solve a simple problem with how their widget was displaying on my site.
Their pricing is obscene. They suddenly raised it by a factor of 10! With no warning and no grandfathering in for existing customers.
Their sales staff is pushy and rude like a bad used cars salesman.,1,Yotpo was very useful in the beginning offering a simple service, well executed for a reasonable price. But when they suddenly raised it from $30 per month to $399 per month, they completely priced my business out and now I'm stuck with hundreds of reviews on their platform that I must find a way to migrate elsewhere so as not to lose the reviews I've collected with them.Aaron Shaffier
Unspecified
Yotpo
21 Ratings
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