TrustRadius
https://media.trustradius.com/product-logos/Tm/Pg/F915B5XKQG3X.PNGReviewing the reviewerWe currently use Yotpo to collect customer reviews, UGC, and to post and answer Q&A on the site. It is used on our homepage displaying site /brand reviews as well as our product pages, with product specific reviews and UGC. It allows us to moderate reviews as they come in and respond either publicly or privately to reviews. The reporting also helps our buying/merchandising department to look at trends and respond to things on a product level as well. Customer service has a simple interface through which they can lend an extra level of support to our customers.,Yotpo puts us in complete control over our reviews, good and bad, and allows us to choose which ones to feature on our website and Facebook accounts. You can do both manual and automatic review requests, so you can get a large number of reviews with a manual push at the beginning, then it can be very hands-off to continue to collect reviews for future customers. Yotpo has many templates and configurable widgets out of the box or you can break things apart and do a completely custom job time and resources permitting.,We did not find the implementation process nearly as smooth as we would have hoped. There was very limited training for our teams at the time of launch. Support sometimes takes longer than we would like to get back to us.,7,We have seen a very high response rate from our customers in terms of their willingness to write reviews for us, and have been very happy with the volume of high star reviews. The feedback we have gotten via reviews has allowed our buying teams to make better purchasing decisions and allowed our support teams to save a few customers that were unhappy! It is currently too soon for us to be able to measure the positive impact the reviews have on conversion rate and AOV.,7,6,Bazaarvoice Curations,IBM Watson Campaign Automation, HiConversion, SlackYotpo in Drone & FPV worldThe marketing and customer service teams use Yotpo. We use it for product reviews and social media.,User generated content on product detail page Social interaction with customers on product review,Navigation of the admin portal is not always easy to remember. but after using it a bit, you will.,10,We are getting more organic traffic (improved 20% YOY),,Magento Open Source (formerly Community Edition), KlaviyoYotpo: A solid (and budget friendly) manual review curation toolYotpo is the primary method of Product Reviews for our eCommerce sites. It is also used as a secondary Review portal for Service Reviews. The reviews are utilized by our Marketing and Customer Service departments both reactively and proactively. The tool's functionality provides a proactive feedback loop to ensure that any product issues are addressed immediately. Yotpo also allows for immediate Customer Service follow up to any priority review submissions. Yotpo allows for some responsive automation to help collect data and includes auto-publish rules for a limited amount of specifications.,Automated eMail requests for Product and Service Feedback Product Content Generation Providing Customer to Customer Review Structure,Limited Amount of Automation Exceptionally Manual Response Process Tool UI could be easier to use,7,Speed to Resolution Product Feedback (When appropriately staffed) Increased Service scores (Google Reviews, NiceReply, Yotpo) Additional Program Costs for Dedicated Staffing Resources,Stella Service and Bazaarvoice Curations,Bronto Marketing Platform, IBM Watson Campaign Automation, Qubit,3,1,Product Use Feedback Proactive VoC Research Customer Service Score / Peer Satisfaction Displays,5Yotpo Gets the ReviewsWe are using Yotpo to request and publish product reviews from customers after their purchase on our B2C e-commerce sites. Before implementing Yotpo, we had very low review response rates. Yotpo automatically sends review requests after purchases and we have now collected hundreds. The moderation tools also give us another opportunity to interact with customers.,Automated review request emails -- don't have to worry about sending these manually and they get a great response rate. Onsite reviews -- The reviews widget on product pages helps build confidence and credibility. Moderation -- Through the moderation dashboard, we can easily respond to both positive and negative customer experiences. Q&A -- Customers can post a question to a product page and other customers can respond.,Expensive at first glance -- but after considering the impact on our business, it was a no-brainer.,10,Hard to measure directly, but we know that sales are growing and that positive product/site reviews are helping reinforce customer interest/confidence.,,Zendesk, Brightpearl, MailChimpPretentious pricing for a product worth a 10th the price!We have been using Yotpo for several years to collect and display reviews from customers who purchase products on our website mezuzahstore.com,Send review emails Display reviews cleanly on my website,Tech support is horrible. It literally took them over a year to solve a simple problem with how their widget was displaying on my site. Their pricing is obscene. They suddenly raised it by a factor of 10! With no warning and no grandfathering in for existing customers. Their sales staff is pushy and rude like a bad used cars salesman.,1,Yotpo was very useful in the beginning offering a simple service, well executed for a reasonable price. But when they suddenly raised it from $30 per month to $399 per month, they completely priced my business out and now I'm stuck with hundreds of reviews on their platform that I must find a way to migrate elsewhere so as not to lose the reviews I've collected with them.
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Yotpo
21 Ratings
Score 8.1 out of 101
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Yotpo Reviews

Yotpo
21 Ratings
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Score 8.1 out of 101

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Reviews (1-5 of 5)

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No photo available
August 06, 2019

Reviewing the reviewer

Score 7 out of 10
Vetted Review
Verified User
Review Source
We currently use Yotpo to collect customer reviews, UGC, and to post and answer Q&A on the site. It is used on our homepage displaying site /brand reviews as well as our product pages, with product specific reviews and UGC. It allows us to moderate reviews as they come in and respond either publicly or privately to reviews. The reporting also helps our buying/merchandising department to look at trends and respond to things on a product level as well. Customer service has a simple interface through which they can lend an extra level of support to our customers.
  • Yotpo puts us in complete control over our reviews, good and bad, and allows us to choose which ones to feature on our website and Facebook accounts.
  • You can do both manual and automatic review requests, so you can get a large number of reviews with a manual push at the beginning, then it can be very hands-off to continue to collect reviews for future customers.
  • Yotpo has many templates and configurable widgets out of the box or you can break things apart and do a completely custom job time and resources permitting.
  • We did not find the implementation process nearly as smooth as we would have hoped.
  • There was very limited training for our teams at the time of launch.
  • Support sometimes takes longer than we would like to get back to us.
I think Yotpo is a great service and platform for any business, especially a retail/ecomm business, who is looking for a way to collect, moderate and publish reviews as social proof for their brand and products. I think the features are largely there and relatively easy to use, however, my reservations around recommending them more strongly comes from the headache we experienced trying to implement and launch with them. We took it upon ourselves to do a very custom email template and to do some of the implementation work in house which caused a number of snags and delays, but you would think even going with a custom approach, things could have gone a lot more smoothly.
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Roy Fung profile photo
August 10, 2018

Yotpo in Drone & FPV world

Score 10 out of 10
Vetted Review
Verified User
Review Source
The marketing and customer service teams use Yotpo. We use it for product reviews and social media.
  • User generated content on product detail page
  • Social interaction with customers on product review
  • Navigation of the admin portal is not always easy to remember. but after using it a bit, you will.
Very good with product reviews, Q&As and social interaction between consumers and between consumer and retailer. It is not the best customer service support tool.
Read Roy Fung's full review
Zach Shelley profile photo
February 07, 2018

Yotpo: A solid (and budget friendly) manual review curation tool

Score 7 out of 10
Vetted Review
Verified User
Review Source
Yotpo is the primary method of Product Reviews for our eCommerce sites. It is also used as a secondary Review portal for Service Reviews. The reviews are utilized by our Marketing and Customer Service departments both reactively and proactively. The tool's functionality provides a proactive feedback loop to ensure that any product issues are addressed immediately. Yotpo also allows for immediate Customer Service follow up to any priority review submissions. Yotpo allows for some responsive automation to help collect data and includes auto-publish rules for a limited amount of specifications.
  • Automated eMail requests for Product and Service Feedback
  • Product Content Generation
  • Providing Customer to Customer Review Structure
  • Limited Amount of Automation
  • Exceptionally Manual Response Process
  • Tool UI could be easier to use
Yotpo is a great tool for any organization that has a dedicated full-time resource for the process and elevation of customer reviews. There is workable automation within the tool but apart from the proactive pursuit of reviews, it offers little. Responses to Q and A are 100% manual. Responses to 1 - 3-star reviews are 100% manual in their moderation. There are additional teams whose services can be purchased at an additional cost to help alleviate some of the resource bandwidth consideration, however, Yotpo really only provides depth and help when serviced by a dedicated individual.
Read Zach Shelley's full review
John Wilkinson profile photo
May 05, 2017

Yotpo Gets the Reviews

Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using Yotpo to request and publish product reviews from customers after their purchase on our B2C e-commerce sites. Before implementing Yotpo, we had very low review response rates. Yotpo automatically sends review requests after purchases and we have now collected hundreds. The moderation tools also give us another opportunity to interact with customers.
  • Automated review request emails -- don't have to worry about sending these manually and they get a great response rate.
  • Onsite reviews -- The reviews widget on product pages helps build confidence and credibility.
  • Moderation -- Through the moderation dashboard, we can easily respond to both positive and negative customer experiences.
  • Q&A -- Customers can post a question to a product page and other customers can respond.
  • Expensive at first glance -- but after considering the impact on our business, it was a no-brainer.
At the right sales volume, Yotpo is a great tool for automating the review request process and adding great user generated content/reviews to your e-commerce sites. It just works and runs in the background without any additional effort. Setup is easy and customer support is fantastic. The onsite widget is easily customizable to match your site's branding and design.
Read John Wilkinson's full review
Aaron Shaffier profile photo
November 28, 2016

Pretentious pricing for a product worth a 10th the price!

Score 1 out of 10
Vetted Review
Verified User
Review Source
We have been using Yotpo for several years to collect and display reviews from customers who purchase products on our website mezuzahstore.com
  • Send review emails
  • Display reviews cleanly on my website
  • Tech support is horrible. It literally took them over a year to solve a simple problem with how their widget was displaying on my site.
  • Their pricing is obscene. They suddenly raised it by a factor of 10! With no warning and no grandfathering in for existing customers.
  • Their sales staff is pushy and rude like a bad used cars salesman.
I can't imagine why any company would use Yotpo at their current pricing when there are several solutions which are similar or superior at a tiny fraction of their pricing.
Read Aaron Shaffier's full review

About Yotpo

Yotpo is a content marketing solution that is designed to generate reviews, social Q&A, and curate customer photos. This solution then uses this content to drive traffic and increase conversions.

Yotpo Features

Has featureReview Generation
Has featureVisual Marketing & Content Curation
Has featureRetention
Has featureSEO

Yotpo Screenshots

Yotpo Integrations

Yotpo Competitors

PowerReviews, Trustpilot, Bazaarvoice

Pricing

Has featureFree Trial Available?Yes
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
EditionPricing DetailsTerms
Pricing starts from$49per month

Yotpo Support Options

 Free VersionPaid Version
Live Chat
Email
Phone

Yotpo Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:All Countries
Supported Languages: All Languages