Good app with a lot of room for improvement
April 13, 2023

Good app with a lot of room for improvement

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Analytics
  • Dashboard
  • Content
  • Publishing
  • Community

Overall Satisfaction with Emplifi Social Marketing Cloud

We use it to put content on social networks.The main problem is not having all the options to be able to manage accounts as if it were natively

Pros

  • They have added options such as the possibility of making threads on twitter
  • Everything is very intuitive

Cons

  • Improve optimization, sometimes it fails
  • Urgent need to improve the app. There are no basic options like seeing "Analitycs"
  • The community tab
  • News of making threads on twitter: it was very important
  • Very good. Since we used Emplifi, everything has gotten better (although it has also had to do with the fact that new people have been hired)
Whenever I have had a problem with my account (almost always with the authenticator) they have answered immediately
I have not used another website for work, so I cannot compare

Do you think Emplifi delivers good value for the price?

Yes

Are you happy with Emplifi's feature set?

Yes

Did Emplifi live up to sales and marketing promises?

Yes

Did implementation of Emplifi go as expected?

Yes

Would you buy Emplifi again?

Yes

Adequate: make it intuitive and easy for everyone

Inappropriate: difficult to work from mobile

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