Item: Emplifi
Rating: 9
Author: Jace Helean

Overall Satisfaction with Emplifi Social Marketing Cloud

Use Cases and Deployment Scope

We have a global organization with many users and different accounts to manage. The flexibility and control that Emplifi Social Marketing Cloud allows me as the admin has made my experience very positive compared to past platforms I have used. It’s allowed me to find innovative ways to gather useful insights utilizing their technology capabilities like automation.

Pros and Cons

Pros

Managing large scale accounts
Admin friendly
Allows me to gather the insights I need at scale

Cons

Listening could be more robust
Leveraging more useful and creative AI functionality

Return on Investment

It allows us to get our daily work done
User friendly

Usability

It’s simple and easy to jump right into with minimal training.

Key Insights

Do you think Emplifi delivers good value for the price?

Yes

Are you happy with Emplifi's feature set?

Yes

Did Emplifi live up to sales and marketing promises?

Yes

Did implementation of Emplifi go as expected?

Yes

Would you buy Emplifi again?

Yes

Likelihood to Recommend

The flexibility and control that Emplifi Social Marketing Cloud allows me as the admin has made my experience very positive compared to past platforms I have used. It’s allowed me to find innovative ways to gather useful insights utilizing their technology capabilities like automation. It’s less useful when I’m trying to gather listening insights with a great deal of detail. Sometimes difficult to find a useful summary.

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