Consumer Relations made easy!
March 14, 2025

Consumer Relations made easy!

Amanda Fritsch | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • CRS

Overall Satisfaction with Emplifi Service Cloud

We use Emplifi's Service Cloud as a database for all our consumer contacts. This system allows us to track food safety quality, consumer care, and overall call center operations. This tool gives us the capability to track product-related trends and ease of use as it is so user-friendly.

Pros

  • Repeat Consumer Management.
  • Product Hierarchy Management.
  • Knowledge base functionality.

Cons

  • Data & Analytics.
  • Upfront pricing.
  • Ability to schedule daily trend tracking reporting, which gives our quality teams real-time and actionable data.
  • USDA has complimented our plant audits regarding consumer complaint tracking, as we are able to track complaints from start to finish in one platform.
I believe that this platform was custom-built to fit our needs. We can make adjustments quickly. The system is adaptable, and our front line easily adjusts to changes.

Do you think Emplifi delivers good value for the price?

Yes

Are you happy with Emplifi's feature set?

Yes

Did Emplifi live up to sales and marketing promises?

Yes

Did implementation of Emplifi go as expected?

Yes

Would you buy Emplifi again?

Yes

We migrated from a tool our reps have used for many years, and our transition to Emplifi Service Cloud was a breeze. This platform is so user-friendly and intuitive, and it is a great way to track a large amount of data from our consumers.

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