Overall Satisfaction with Emptoris
Currently Emptoris is being used only in the Sourcing group here at Novartis in the US and Globally. When our business owners reach a certain threshold, as it relates to spend, they contact Sourcing and we utilize Emptoris for our RFX's.
- Manages all supplier questions/inquiries via the message boards.
- Ease of use to add new suppliers before releasing bids
- Easily editable if scope changes during the bidding process
- Building tables could be more user friendly. Most of the time, I just attach a spreadsheet
- Rate Auctions could be more user friendly as well. If you have never done a Rate Auction, that first one will be confusing. There is not alot of guidance throughout.
I gave it a 6 because it is not a terrible product. It's just missing some key components to have more acceptance in the sourcing world. Some other issues are the view the vendor sees is not the same view a user would see. However, with a good support team, you can make Emptoris usable and proficient in the sourcing discipline.