EMS Software
Nicholas Rohde | TrustRadius Reviewer
Updated September 03, 2019

EMS Software

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with EMS Software

We use it for scheduling academic classrooms, and for Event Spaces both for in house and external customer. It is being used across the whole organization. It helps us maximize the use of our space, schedule, track & allows users to book space.
  • Queries. I like the built in choices and the ability to make my own specific queries.
  • Ease of Movement of space. This helps tremendously as we deal with frequenct classroom changes.
  • Communication. Communication both internally and externally is very fluid in the program.
  • I would like more clear notifications when there are conflicts across long standing classes and events.
  • I would like more information about upcoming not definite bookings.
  • More customizable colors and layouts.
  • It’s beeen very positive being able to monitor when and how our space is being used. And lets us know how space can be used better.
  • It has been great for monitoring financial returns, especially when weighing space size and location.
  • It’s been great having a tool for internal users to have an avenue to find and book their own space. Saves us time having to check many options for people.
EMS is very similar in many ways, but I find EMS to be a much more accessible tool, especially for our rotating student staff that does not generally have experience using event management software like this. I can have them be doing independent work within the first few hours.
It grows as we grow. We haven’t had any growing pains even as our campus expands and gets new additions. We are able to modify and we don’t lose a beat.
  • None
  • At this
  • Time
I like the configurability and options that EMS gives us. We are able to create and modify room space at the drop of a hat. This is a great comfort in our every expanding environment.
It’s great with external and internal bookings and for managing that space. It’s extremely user friendly and has an ease of use in training people new to the software.

Using EMS Software

15 - All space bookings in all facilities here at the university. One person in each department and area has access to EMS. This handles all space detailing and catering as well
2 - I think you are talking about the tech staff to support the software. We have two individuals that run our tech department
  • Classrooms
  • Meeting spaces
  • Banquet spaces
  • Scheduling staff
  • Scheduling tech needs
  • Catering
  • Hoping to integrate outlook
  • Hoping to integrate HVAC system
  • Hoping to integrate door lock and instant booking technology
EMS works great for us

Evaluating EMS Software and Competitors

Yes - It was dean Evans that was bought out by EMS. Seamless transition
  • Product Features
  • Product Usability
  • Product Reputation
We were offered EMS as a dean Evans replacement.
Very happy with EMS. Would not change a thing

EMS Software Implementation

It was a smooth transition for us. Highly recommended
  • Getting rooms set up properly
  • Getting web based system running smoothly

EMS Software Support

We have just upgraded to 44.1 and support helped us many times along the way.
ProsCons
Quick Resolution
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Poor followup
No - I did not know that premium support was an option
We had a odd problem with a missing script. Tech support was able to figure this out and help us run the needed script during our upgrade.

Using EMS Software

Keeps our facility running smoothly!
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Running Reports
  • Copying Bookings
  • Finding Customer Information
  • Trying to schedule multiple dates in the same room at different times