EMS at RAND
October 02, 2018

EMS at RAND

Lucy Denny-Gardner | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with EMS Software

EMS is being using throughout the organization for a variety of services. I manage the Conference Services side.

Pros

  • Canned reports
  • Outlook integration
  • Book works pretty well for administrators

Cons

  • The event view in the book need to show the Everyday User
  • Tech support always says “it will be fixed in the next upgrade” but it never is
  • Report delivery has been problematic for us
  • Users are not that happy
I was not involved in testing other service.
We’ve added other services pretty easily.
I’m not involved in this.
EMS is best suited for concierge service. Less suited for self help.

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