MyChart is the de-facto experience in connecting to your health care
January 10, 2022

MyChart is the de-facto experience in connecting to your health care

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Epic MyChart

This is used for medical information results, appointment scheduling, etc. It simplifies communication that usually takes too long over the phone, and instead is accomplished whenever you need it easily, web or mobile app. It has been used for direct messaging (although the interface is a bit dated for that), appointment reviews, and finally result in links.
  • Slick mobile app
  • Mobile app supports multiple profiles
  • Great UI that is pleasant and inviting
  • Actual data when displayed is a bit unpolished
  • Didn't find easy integration to device calendar and profiles
  • Dark mode would have been nice
  • Multiple profile support
  • Secure messaging
  • Result display and interpretation
  • Time saved; hard to measure, but it's surely there!

Do you think Epic MyChart delivers good value for the price?

Not sure

Are you happy with Epic MyChart's feature set?


Did Epic MyChart live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Epic MyChart go as expected?

I wasn't involved with the implementation phase

Would you buy Epic MyChart again?


Sometimes it is mandatory by some providers to receive results using MyChart - in that case, you have no choice. Good thing the product is solid and shows a development team that cares about it; this shows in the UI / UX. For appointment responses, it does its job well. Direct messaging with the staff works well too, but you need to know who to message.