Name: Epic MyChart
Rating: 9.9 (13 reviews)
Author: Epic

Help Desk

Web and Video Conferencing

Customer Support

Feature Management

Functional Testing

Mind Mapping

Development

Business Intelligence (BI)

Calibration Management

Collaboration

Dropshipping

Enterprise Search

Integrated Workplace Management (IWMS)

Intellectual Property (IP) Management

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

Employee Performance Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

3D Printers

3D Printing

Business Process Automation

Cloud Storage

Configuration Management

DevSecOps

Disk Cloning

Fraud Detection

IT Professional Services

Integration Platform as a Service (iPaaS)

Interoperability

Metadata Management

Network Access Control (NAC)

Network Performance Monitoring

Remote Monitoring and Management

SaaS Backup

Scale-Out Storage

Server Virtualization

Static Application Security Testing (SAST)

Storage Area Network

Test Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Ecommerce Personalization

Email Marketing

Event Management

Marketing Attribution

Marketing Automation

Search Marketing Intelligence

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Sales

Secure Service Edge (SSE)

Security

Car Rental

Construction Accounting

Direct Secure Messaging

Home Health Care

Hospital Management

Medical Office EMR & EHR

Population Health Management

Veterinary

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Salesforce Health Cloud

Salesforce

Epic Cadence Enterprise Scheduling

Epic

NextGen Healthcare EHR

NextGen Healthcare

eClinicalWorks

Cerner Practice Management

Oracle

NextGen® Practice Management Solutions

PerfectServe

NexHealth

Dentrix

Henry Schein

### Patient Communication
Reviewers generally find Epic MyChart's patient communication capabilities to be effective and user-friendly. Users appreciate the convenience of features like direct messaging and secure messaging for communicating with healthcare providers and managing appointments. While some users mention minor drawbacks such as the need for better organization for managing multiple profiles, overall, Epic MyChart is praised for streamlining patient-provider communication and enhancing the overall healthcare experience. (Source Reviews: [1](https://www.trustradius.com/reviews/epic-mychart-2022-01-28-18-29-00), [2](https://www.trustradius.com/reviews/epic-mychart-2022-01-10-14-31-26), [3](https://www.trustradius.com/reviews/epic-mychart-2022-01-19-02-52-09), [4](https://www.trustradius.com/reviews/epic-mychart-2022-01-10-13-07-52))

### Appointment Management
Users generally appreciate Epic MyChart's efficient appointment scheduling feature. Reviewers highlight the platform's ability to streamline the process of booking and managing appointments, reducing the need for time-consuming phone calls or emails. The consensus among users is that Epic MyChart's appointment management functionality is a valuable asset that enhances the overall patient experience by providing easy access to scheduling and tracking appointments. (Source Reviews: [1](https://www.trustradius.com/reviews/epic-mychart-2022-01-10-14-31-26), [2](https://www.trustradius.com/reviews/epic-mychart-2022-01-28-18-29-00), [3](https://www.trustradius.com/reviews/epic-mychart-2022-01-19-02-52-09))

### Test Results Access
Users appreciate Epic MyChart's streamlined approach to accessing test results and medical information, finding it to be a valuable tool for staying informed about their health status. While some users express a desire for more detailed test results, overall, the platform's ability to provide quick and convenient access to this information is well-received. The ease of communication with healthcare providers and the efficiency in managing appointments through the platform are highlighted as key benefits by users. Additionally, the platform's user-friendly interface and the option for direct messaging with medical staff contribute to a positive user experience when accessing test results. (Source Reviews: [1](https://www.trustradius.com/reviews/epic-mychart-2022-01-10-13-07-42), [2](https://www.trustradius.com/reviews/epic-mychart-2022-01-19-02-52-09), [3](https://www.trustradius.com/reviews/epic-mychart-2022-01-28-18-29-00), [4](https://www.trustradius.com/reviews/epic-mychart-2022-01-10-14-31-26), [5](https://www.trustradius.com/reviews/epic-mychart-2022-01-10-13-07-52))

### Medical Records Management
Users generally appreciate Epic MyChart's efficiency in managing medical records and facilitating communication with healthcare providers. Reviewers have highlighted the platform's ability to store, analyze, and track patient data effectively. While some users find the display of actual data to be slightly unpolished, overall, Epic MyChart's medical records management capabilities are considered reliable and user-friendly. Additionally, the integration of tools like virtual visits and SmartExam adds value to the platform's functionality. (Source Reviews: [1](https://www.trustradius.com/reviews/epic-mychart-2022-01-10-13-07-42), [2](https://www.trustradius.com/reviews/epic-mychart-2022-01-10-13-07-52), [3](https://www.trustradius.com/reviews/epic-mychart-2022-01-28-18-29-00), [4](https://www.trustradius.com/reviews/epic-mychart-2022-01-10-14-31-26))

### Billing and Payments
Opinions on Epic MyChart's billing and payment features vary among users. Some users praise the platform for its efficient payment collection process and streamlined billing procedures. Others, however, express concerns about the complexity of the billing system and the clarity of payment information provided. While some users find the billing and payment functionalities to be a strong point of Epic MyChart, there are also those who feel that improvements could be made to enhance the user experience in this area. (Source Reviews: [1](https://www.trustradius.com/reviews/epic-mychart-2022-01-10-13-07-52))

### Healthcare Provider Collaboration
Reviewers appreciate the streamlined communication channels within Epic MyChart that enable efficient collaboration among care providers. While some users express a desire for enhanced interoperability between different providers and access to more detailed test results, overall, the platform is recognized for its solid performance in supporting healthcare provider collaboration. The development team's dedication to refining the user interface and user experience reflects positively on the product's effectiveness in facilitating appointment responses and direct messaging with staff members. (Source Reviews: [1](https://www.trustradius.com/reviews/epic-mychart-2022-01-10-13-07-52), [2](https://www.trustradius.com/reviews/epic-mychart-2022-01-10-13-07-42), [3](https://www.trustradius.com/reviews/epic-mychart-2022-01-28-18-29-00), [4](https://www.trustradius.com/reviews/epic-mychart-2022-01-10-14-31-26))

Epic software offers MyChart, a patient portal for sharing health records and information, guidance, or communicating, as well as patient scheduling.

EHR Bundle

PM Bundle

Full Suite

RXNT

PatientPop in Santa Monica offers a medical office growth management platform, featuring patient management features (scheduling, appointment reminders, and patient satisfaction data collection), marketing automation and web presence, and other growth oriented features.

Foundation

Plus

PatientPop

Epic MyChart

Patient Engagement

Likelihood to Recommend

Office Manager

Epic MyChart 2024-04-30 15:12:09

Sales Manager

Epic MyChart 2022-01-19 02:52:09

Microsoft 365

Epic MyChart 2022-01-28 18:29:00

Epic MyChart 2022-01-10 14:31:26

Microsoft SharePoint

OneDrive

UXPin

Cerner HealtheIntent

Epic MyChart 2022-01-10 13:07:52

Epic MyChart 2022-01-10 13:07:42

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Chat feature

Hard to customize

Live chat feature

Facial recognition

Multiple companies

Self service

Create multiple

Easy integration

User experience

Multiple accounts

Mobile app

Supports multiple

Multiple profiles

Excellent interface

Staff time

Data for analysis

Wasting time

Home

Patient Engagement Software

MyChart

Epic MyChart is utilized by our patients to access their health records. The system allows them to message our physicians, review their results, request refills and more.

Easy access to records
Messaging
Viewing appointment history, requesting appts etc.

There are rarely any technical issues, but having the option to hit a button within the chart and call would be nice.

A huge time saver for staff and physicians to be able to answer questions via this platform vs. phoning in every patient scenario
Minimizes the need for a formal medical records department
I find that patients don't always know how to use it and I have never heard of help sessions or a specific number for sign up help etc.

As a company, we use Epic MyChart to inform patients of test results, scheduled appointments, and general health overviews. This has ensured that our customers are more effectively communicated with and feel that with the app, they are a touch away from managing their own health. This has reduced staff time in dealing with telephone calls or emails to respond to customer queries regarding their test results.

Communicates effectively with patients
Excellent interface
Notifies appointments
Saves staff time

Can be complicated for some users, so does require some explanation
Is only as good as the team that completes the information

Amazing app interface for customers
Communicating effectively and professionally with customers
Excellent way to provide health information

Complicated to set up with some customers

Communicating with colleagues, patients, and other care providers on the individual’s plan of care. The product addresses keeping track of previous and upcoming appointments, vaccinations (past and future), previous lab test results, and even preventative care options that the individual qualifies for, and the option for email-like communications between medical staff and the individual being treated.

Email-like correspondence.
Appointment tracking.
Easy to read lab results.

Slow communication form for private messaging, could add a live chat feature option.
Better organization to have my chart of multiple companies flow seamlessly on the patient/individual side. A lot of times they have to create multiple accounts, one person provider.
Being able to use the app outside of the US allows more access and freedom-range for those that travel or work internationally.

Easy of use for employees and consumers.
Ability to move seamlessly between different user devices without glitches.
Minimal outages or downtime scenarios.

It has created more ways to communicate with patients and other providers.
It has helped with Med reconciliation.
Reduction of work redundancies.

This is used for medical information results, appointment scheduling, etc. It simplifies communication that usually takes too long over the phone, and instead is accomplished whenever you need it easily, web or mobile app. It has been used for direct messaging (although the interface is a bit dated for that), appointment reviews, and finally result in links.

Slick mobile app
Mobile app supports multiple profiles
Great UI that is pleasant and inviting

Actual data when displayed is a bit unpolished
Didn't find easy integration to device calendar and profiles
Dark mode would have been nice

Multiple profile support
Secure messaging
Result display and interpretation

Time saved; hard to measure, but it's surely there!

We primarily use Epic MyChart to store, analyze, and manage patient data and care. We also use it to communicate with patients and facilitate care (e.g. virtual visits, MyChart messages), and collect billing payments. Because many of our patients also are seen at other healthcare organizations, it's helpful to have a standard system like MyChart that they are already familiar using.

Collecting payments for bills
Providing patient data for analysis
Continuous updates of their UI
Integrating different tools like virtual visits, SmartExam

Better user experience - it's most helpful for those that are digitally savvy. Patients that struggle with tech have a hard time with things like Pre-Checkin.
Not customizable. Very hard to customize the solution to our organization's needs while ensuring upgrades are still possible.
Not able to use facial recognition to log in as a patient/user.

Patient data storage
Patient communication
Billing and payment

Positive ROI
Easier to analyze patient demographics
Saves time for medical assistants needing to check patients in

It has made it really easy to see my medical information. Such as test results and scheduled visits. I am also able to fill out lots of paperwork and HIPPA notices quickly

Review prior visits
Allows me to look at test results
Lets me chat with my doctor on my schedule

It would be nice if I could switch between different providers more easily
It would be nice if each provider could see the others data
It would be nice to get detailed test results

Paperwork fill out
See test results
Chatting with the doctor via messages

It allows me to better decision about my health
It allows me to show my medical records to friends and family that are in the medical field
Makes it easy to have one location for all medical records

MyChart

Overview

What is MyChart?