Epic MyChart

Epic MyChart is utilized by our patients to access their health records. The system allows them to message our physicians, review their results, request refills and more.

• A huge time saver for staff and physicians to be able to answer questions via this platform vs. phoning in every patient scenario
• Minimizes the need for a formal medical records department
• I find that patients don't always know how to use it and I have never heard of help sessions or a specific number for sign up help etc.

As a company, we use Epic MyChart to inform patients of test results, scheduled appointments, and general health overviews. This has ensured that our customers are more effectively communicated with and feel that with the app, they are a touch away from managing their own health. This has reduced staff time in dealing with telephone calls or emails to respond to customer queries regarding their test results.

• Amazing app interface for customers
• Communicating effectively and professionally with customers
• Excellent way to provide health information

• Complicated to set up with some customers

Communicating with colleagues, patients, and other care providers on the individual’s plan of care. The product addresses keeping track of previous and upcoming appointments, vaccinations (past and future), previous lab test results, and even preventative care options that the individual qualifies for, and the option for email-like communications between medical staff and the individual being treated.

• Easy of use for employees and consumers.
• Ability to move seamlessly between different user devices without glitches.
• Minimal outages or downtime scenarios.

• It has created more ways to communicate with patients and other providers.
• It has helped with Med reconciliation.
• Reduction of work redundancies.

Microsoft 365 (formerly Office 365)

This is used for medical information results, appointment scheduling, etc. It simplifies communication that usually takes too long over the phone, and instead is accomplished whenever you need it easily, web or mobile app. It has been used for direct messaging (although the interface is a bit dated for that), appointment reviews, and finally result in links.

• Multiple profile support
• Secure messaging
• Result display and interpretation

• Time saved; hard to measure, but it's surely there!

We primarily use Epic MyChart to store, analyze, and manage patient data and care. We also use it to communicate with patients and facilitate care (e.g. virtual visits, MyChart messages), and collect billing payments. Because many of our patients also are seen at other healthcare organizations, it's helpful to have a standard system like MyChart that they are already familiar using.

• Patient data storage
• Patient communication
• Billing and payment

• Positive ROI
• Easier to analyze patient demographics
• Saves time for medical assistants needing to check patients in

Cerner HealtheIntent

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