Item: Epic MyChart
Rating: 10
Author: Nathan Brown

Overall Satisfaction with Epic MyChart

Use Cases and Deployment Scope

As a company, we use Epic MyChart to inform patients of test results, scheduled appointments, and general health overviews. This has ensured that our customers are more effectively communicated with and feel that with the app, they are a touch away from managing their own health. This has reduced staff time in dealing with telephone calls or emails to respond to customer queries regarding their test results.

Pros and Cons

Pros

Communicates effectively with patients
Excellent interface
Notifies appointments
Saves staff time

Cons

Can be complicated for some users, so does require some explanation
Is only as good as the team that completes the information

Most Important Features

Amazing app interface for customers
Communicating effectively and professionally with customers
Excellent way to provide health information

Return on Investment

Complicated to set up with some customers

Key Insights

Do you think Epic MyChart delivers good value for the price?

Yes

Are you happy with Epic MyChart's feature set?

Yes

Did Epic MyChart live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Epic MyChart go as expected?

Yes

Would you buy Epic MyChart again?

Yes

Likelihood to Recommend

Before using Epic MyChart as a company we would contact our customers to inform them of results or appointments. With Epic My Chart, this has saved valuable resources as customers can now access their results on the app interface. This is very smooth and effective. We can now send direct marketing to them and generally keep them well informed.

Comments

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A great way to communicate with your health care patients