Epicor HCM - underwhelming
November 13, 2015
Epicor HCM - underwhelming
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Epicor HCM
Epicor HCM is being used across the entire organization, both domestic and internationally. We utilize core Human Resources, [for] time-off tracking, reporting, employee and manager self-service. Epicor HCM is our system of record so it addresses the business problem of ensuring we have accurate data across all business functions.
- Reporting capability is robust if you know SQL.
- Client relationship manager is involved and knowledgeable.
- There has been little or no investment in development/upgrades in this product for 4 years.
- The overall interface is very dated, not user friendly and clunky. The time-off interface is so confusing that employees have a difficult time just trying to figure out what their time-off balance is. We typically field 5 questions a week about time-off. This is frustrating to both employees and HR staff.
- The open enrollment module is out dated to say the least. We have a 5 page document and instructional video on submitting elections for open enrollment but we still have a 50% rate of employees who "think" they completed the process, but did not. It takes about 40 hours of follow-up (emails and phone calls) to ensure elections have been submitted correctly.
- In general, Epicor HCM is grossly understaffed. It takes at least 3-weeks to get on a calendar for an interface developer.
- Increased efficiency in HR processes
- Better customer service