Epicor HCM for mid-sized businesses
Overall Satisfaction with Epicor HCM
Used throughout our company to administrate and manage the HR processes. We do not use HCM for payroll, benefits, or recruiting candidates as we have other solutions for those areas. HCM is our core HR system but we have extended the use by interfacing to our ADP payroll, Concur Expense, BI, benefits, Windows Active Directory and any other system that needs personnel data.
Pros
- Highly configurable to meet needs of nearly any company
- Easy to use interface, with alerts and approval routing for common tasks
- Comes with pre-built reporting model which facilitates generation of custom reports
- Ability to interface with 3rd party software, such as organization charting and payroll
- Web-based so no client side software to install
- Has pre-built Employee and Manager self-service features
Cons
- I would like to see better quality of first line support staff. Many times they are not able to answer questions about the product and escallation is required to find a person with knowledge to resolve problems.
- Upgrades rarely go smoothly. Usually we find bugs and have to get patched versions before we can upgrade our live system.
- Standard reports do not cover most requirements so custom report development is usually needed.
- We have been able to reduce our HR administration overhead by extending the software with interfaces and automated alerts/routing.
- Our employees are using the employee self service portal to update their personal information and answer questions without the need to contact HR.
- Managers are able to find information about their employees without HR involvement
- Custom reports have reduced the need to maintain information in off-line Excel files
Epicor is more focused as a full HRIS suite and has a broader range of functionality than we found in ADP.
Using Epicor HCM
Epicor HCM Implementation
- Implemented in-house
- Professional services company
We used the Epicor services organization and our internal team for the implementation project.
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