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Epicor HCM Review 4 of 10
User Review: "Epicor HCM for mid-sized businesses"
https://www.trustradius.com/hr-managementEpicor HCMUnspecified714101
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Updated February 03, 2016

User Review: "Epicor HCM for mid-sized businesses"

Score 9 out of 101
Vetted Review
Verified User
Review Source

Software Version
5.7
Modules Used
HR core

Overall Satisfaction with Epicor HCM

Used throughout our company to administrate and manage the HR processes. We do not use HCM for payroll, benefits, or recruiting candidates as we have other solutions for those areas. HCM is our core HR system but we have extended the use by interfacing to our ADP payroll, Concur Expense, BI, benefits, Windows Active Directory and any other system that needs personnel data.
  • Highly configurable to meet needs of nearly any company
  • Easy to use interface, with alerts and approval routing for common tasks
  • Comes with pre-built reporting model which facilitates generation of custom reports
  • Ability to interface with 3rd party software, such as organization charting and payroll
  • Web-based so no client side software to install
  • Has pre-built Employee and Manager self-service features
  • I would like to see better quality of first line support staff. Many times they are not able to answer questions about the product and escallation is required to find a person with knowledge to resolve problems.
  • Upgrades rarely go smoothly. Usually we find bugs and have to get patched versions before we can upgrade our live system.
  • Standard reports do not cover most requirements so custom report development is usually needed.
  • We have been able to reduce our HR administration overhead by extending the software with interfaces and automated alerts/routing.
  • Our employees are using the employee self service portal to update their personal information and answer questions without the need to contact HR.
  • Managers are able to find information about their employees without HR involvement
  • Custom reports have reduced the need to maintain information in off-line Excel files
Epicor is more focused as a full HRIS suite and has a broader range of functionality than we found in ADP.
Epicor HCM is a great software package but it is most useful when the company has a technical resource that can 'look under the hood' if needed. Without a technical resource available, the company must rely on Epicor support which can be inconsistent quality.

Technical skills for advanced report development are especially good to have because while the HCM package does have pre-built reports, reporting data models, and metrics, every company has different needs and to fully mine the data, SQL Reporting Services skills are required.

Epicor HCM Implementation

  • Implemented in-house
  • Professional services company
We used the Epicor services organization and our internal team for the implementation project.

Epicor HCM Reliability

Performance is not noticeably impacted by adding more users. Microsoft IIS and SQL are Epicor HCM's underlying technology and have proven reliability. In addition, IS staff are easy to find that know these technologies.