It would be a good program if issues could be resolved.
May 10, 2018
It would be a good program if issues could be resolved.
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with Epicor Prophet 21
Our whole organization uses P21. We are a distribution company. We were looking for a faster way of getting work done. A more efficient way of getting more work done without the need to hire more people.
- The system allows us to pretty much design it to work the way want it to work. It is a very flexible system for the most part.
- The system doesn't let you make too many shortcuts with getting something processed. It forces you to go through the proper steps.
- The system keeps track of everything and can be easily retrieved through history searches. Detailed reports, graphs, ....
- CRASHING, the system crashes too frequently for me. 3-5 times a day, support can't figure out why it happens. Extremely annoying when in the middle of a transaction.
- Overall support from P21 technicians is poor. If they or you can't replicate a problem, they can't help. Even if the problem is frequent.
- Cycle counts are a concern. Not much of a real cycle count report to check inventory daily, we had to create our own.
- Crystal Reports and how they can link with documents are challenging. Especially for packing lists and commercial invoices. As well as certs that are created for some items.
Yes - We replaced a Takestock program because we had maxed out all the modifications that we could do the program. We kept needing more features as we grew as a company and as our customers demanded more data or results from us.
Change management was minimal - The lesson I learned is to learn as much of the system as I can. Even if it isn't my department to learn. The more knowledge I obtained from trying things the better I can see how my actions intertwine with other departments. I don't have to rely on others as well because I learned how things work in other areas. Some processes have changed due to automation.
- We are able to handle the workload with a low overhead.
- System crashing doesn't really make things better for us. Can't work or get things done quickly or in a rush when the system crashes. Too much time logging in and out and setting up windows with each crash. ( Time wasted )
Not sure, we tested another program, but they as well as P21 was just a basic out of the box limited version. You really can't judge a system unless you use it in the real world. They look great on paper, but when you need it to do something and it can't, it becomes an issue.