ETO One of the Best!
Updated April 16, 2019
ETO One of the Best!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ETO by Social Solutions
We use the ETO product for the entire agency although we are still in process of pushing out to all lines of business. ETO is addressing our issue if evaluating outcomes for participants when receiving multiple services. It also allows us to customize for our unique programs.
- The ability to design touchpoints and reports is very powerful with ETO
- ETO support services is another strength they are extremely helpful when you have issues
- ETO is continuously improving on the product which gives us more ability to improve
- Would love for them to have a module for HUD Housing Counseling
- We have not worked with the software long enough to get a good assessment of the ROI
We found ETO to much more user friendly and much easier to customize for our needs in house.
Using ETO by Social Solutions
8 - We use it for our Workforce Development Department, Volunteers Dept and our Grants Administration Dept
1 - Experience with databases and various software applications
- Case Management
- Volunteer hours tracking
- created a grants administration program to track grant submissions and awards etc...
- We plan on moving all of our Emergency services programs over to ETO just need to figure out how to maintain our CoC database at same time
Evaluating ETO by Social Solutions and Competitors
Yes - It has partially replaced ServicePoint
- Product Features
- Product Usability
We like the ability to customize to our needs.
We would only change our implementation partner. We should have selected Social Solutions as the implementation partner.
ETO by Social Solutions Implementation
- Third-party professional services
Omni provide implementation services.
Yes - We had two phases but due to several issues we only made it through one phase
Change management was minimal - N/A
- They did not understand our organization structure and needs
- We had issues with CoC sharing of data between systems
ETO by Social Solutions Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I was having a report issue and they worked closely with me to resolve
Using ETO by Social Solutions
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Touchpoint Design
- Creating new programs
- Report design when using multiple touchpoints can get complicated
Yes, but I don't use it