ETO One of the Best!
Anonymous | TrustRadius Reviewer
Updated April 16, 2019

ETO One of the Best!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ETO by Social Solutions

We use the ETO product for the entire agency although we are still in process of pushing out to all lines of business. ETO is addressing our issue if evaluating outcomes for participants when receiving multiple services. It also allows us to customize for our unique programs.
  • The ability to design touchpoints and reports is very powerful with ETO
  • ETO support services is another strength they are extremely helpful when you have issues
  • ETO is continuously improving on the product which gives us more ability to improve
  • Would love for them to have a module for HUD Housing Counseling
  • We have not worked with the software long enough to get a good assessment of the ROI
We have not worked with the software long enough to assess the benefits
We have been able to secure more funding for the support of the software cost by informing donors of the capabilities of the software for reporting outcomes. We hope to continue as we begin to develop outcome reports use the data to get funders to further support our programs.
We found ETO to much more user friendly and much easier to customize for our needs in house.
MIP Fund Accounting (formerly Abila MIP)
I believe if you truly want to track outcomes ETO gives you the ability to do this very well. If you just want a case management software this maybe more than what you need.

Using ETO by Social Solutions

8 - We use it for our Workforce Development Department, Volunteers Dept and our Grants Administration Dept
1 - Experience with databases and various software applications
  • Case Management
  • Volunteer hours tracking
  • created a grants administration program to track grant submissions and awards etc...
  • We plan on moving all of our Emergency services programs over to ETO just need to figure out how to maintain our CoC database at same time
We like the flexibility with the software to design to our needs

Evaluating ETO by Social Solutions and Competitors

Yes - It has partially replaced ServicePoint
  • Product Features
  • Product Usability
We like the ability to customize to our needs.
We would only change our implementation partner. We should have selected Social Solutions as the implementation partner.

ETO by Social Solutions Implementation

I believe if we would have gone with Social Solutions we would have had a better implementation as we are still struggling to complete
  • Third-party professional services
Omni provide implementation services.
Yes - We had two phases but due to several issues we only made it through one phase
Change management was minimal - N/A
  • They did not understand our organization structure and needs
  • We had issues with CoC sharing of data between systems

ETO by Social Solutions Support

They are very responsive to all requests
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
I was having a report issue and they worked closely with me to resolve

Using ETO by Social Solutions

I find their system to be very intuitive to users.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Touchpoint Design
  • Creating new programs
  • Report design when using multiple touchpoints can get complicated