ETO - A practical software for your client and service data needs
Updated April 08, 2019

ETO - A practical software for your client and service data needs

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ETO by Social Solutions

We use ETO across multiple departments and to help us manage our client and service data. We have multiple ways a client can enter into our building and we have multiple services we offer. ETO provides us an opportunity to better and more accurately track the services we provide to our clients and their family members.
  • ETO's customization allows for the use of so many different and unique applications.
  • The ability to build extremely customized reports also allows us to get very detail oriented results or very broad building wide stats.
  • The additional added features such as workflow, referrals, and ETO Engage are useful in their own way and add more ways to better track and record data while simplifying some end-user processes.
  • ETO can be a bit clunky. Lots of added unnecessary clicking. I'm hoping the new UI will bring it up to speed.
  • ETO Results is built on the SAP BO Web platform and although it's one of the best reporting engines out there for customization, it provides little to no feedback by comparison to other reporting platforms in terms of error checking and predictive text, which with such a complicated system, would be really helpful.
  • ETO customization is awesome, but there is a need to add some more functionality to building out TouchPoints and creating questions and conditionals. The process is long and cumbersome when compared to any other form builder, even the more complex ones.
  • ETO has provided us the ability to provide more accurate numbers to show to our funders.
  • ETO has also given us a leg up in being able to record more specific details than we ever thought we'd be able to.
  • ETO has provided us the ability to take our assessments and, through ETO Results and the work of our research team, been able to add valuable information to better understand contributing factors and the impact we are having on the community.
I can see from an education perspective how it would be an incredible fit. The functionality is all there and growing. From a CAC perspective, it's still a work in progress, especially for larger CACs where lots more services are provided and the lines between programs blur a bit more. I think that ETO is becoming more user-friendly for CACs and Social Solutions is moving in the right direction too. I can't wait for some of the new features to roll out and be able to use them in our system. I really do think that will improve our user experience significantly.