Who said you can't teach an old dog new tricks...lets find out
April 02, 2019

Who said you can't teach an old dog new tricks...lets find out

Richard DeRosa | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ETO by Social Solutions

We currently manage client data within ETO across several programs in the commission. We are in the process of building out a new system to meet out federal reporting requirements.

Pros

  • I like the dashboard.
  • The new touch points, but haven't had much of a chance to use them.
  • Reporting.

Cons

  • The ability to have assessments on one page as opposed to separate tabs.
  • It allows us to quickly respond to data requests from the city.
  • It improves the supervisory process.
  • It's very time consuming up front.
  • Our less tech-savvy staff are helped by the workflows and it keeps them on track.
We had an internally developed database. ETO, by far, is a more stable environment to work in. I was not involved in the decision to select SS.
Its reporting feature is very useful and allows direct care staff to run reports independently to better manage their caseloads. The level of navigation that is required is problematic though, especially when staff is attempting to collect the data while with the families are waiting. It distracts from them building a strong relationship.

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