ExactTarget Email & Web Review
Overall Satisfaction with Salesforce Marketing Cloud Email Studio
Pros
- Simple email marketing campaign creation & management.
- Easy landing page creation & management.
- Strong Salesforce.com integration.
- Simple reporting interface.
- Highly responsive and helpful customer service team--among the best software customer service I've ever experienced.
- Very attentive account management team.
- Fast implementation and go-live.
Cons
- We left ExactTarget for Marketo because of their lack of marketing automation functionality. However, this has since been addressed with their acquisition of Pardot.
- We had a relatively small list (under 15,000) and needed an easy and affordable way to grow our list, create email campaigns, and launch landing pages. ExactTarget was a very effective solution for our small business in meeting these goals.
Using Salesforce Marketing Cloud Email Studio
Salesforce Marketing Cloud Email Studio Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Resolution handling was always very effective.
We had a major, self-inflicted hiccup with our ExactTarget-Salesforce.com integration. ET exceeded my expectations in their resolution handling.
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