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Facebook for Business: The must-use tool to get closer to your customer
December 20, 2018

Facebook for Business: The must-use tool to get closer to your customer

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Facebook for Business

We currently use Facebook for Business as a tool to manage our dozen different locations throughout the United States. Each of our wholesale locations and showrooms has a listing on Facebook for Business to promote their location through social media posts and allow our customers and potential customers an easy way to contact us and find out pertinent information.
  • Manage multiple listings of physical locations.
  • Run ads or promote posts for specific locations.
  • Read and respond to incoming messages.
  • Facebook for Business has somewhat of a learning curve that can be difficult.
  • It seems Facebook for Business is always iterating and changing/updating the user interface which makes it sometimes difficult to find tools.
  • It can sometimes be confusing to know which listing you are managing if you are managing multiple listings in Facebook for Business.
  • We've seen increased user engagement on Facebook for Business.
  • We have been able to quickly answer questions and give helpful information to our customers via Facebook for Business.
  • Facebook for Business gets us closer to our customers.
I think Facebook for Business is the a must use tool for any business. The reality is that the majority of your customers are on Facebook, and it can be an incredibly powerful way to connect and stay in touch with them. If a customers looks for your business on Facebook and you have your business listed, they can find out basic information like store hours, specials, etc. and also contact you with questions.