Item: FIELDBOSS
Rating: 10
Author: N French

Overall Satisfaction with FIELDBOSS Field Service Management Software

Use Cases and Deployment Scope

We have been lucky to be a partner with FIELDBOSS for the
last nine years. As a small elevator company, the solution has provided us with
the ability to transform the way we do business. Visibility is key in this
industry. With the use of mobile access and real-time contact with our
technicians, unlimited reporting variation, and automation we have been
able to make impactful business decisions that drive success,
productivity, and increased customer satisfaction. Our partnership
with FIELDBOSS is one of complete trust. I often refer to them as part of our
business family, as our success is a direct reflection of what their product
can do.

Pros and Cons

Pros

Automation of processing multi-level tasks
Real-time data and communication
Users being able to create customized views and reports
Evolving and updating their solution
Top-notch support service, even in a pinch

Cons

Payroll processing
User set-up and maintenance

Return on Investment

Increased productivity
Identifying potential risks
Monitoring business trends and adapting to a changing environment

Usability

The
integration with Microsoft Dynamics 365 is optimal for any company, as any user
that has used a Microsoft product finds the interface intuitive and allows them
to navigate the system with ease. Users are able customize views and reports that are easily share with colleagues throughout your organization.

Key Insights

Do you think FIELDBOSS delivers good value for the price?

Yes

Are you happy with FIELDBOSS's feature set?

Yes

Did FIELDBOSS live up to sales and marketing promises?

Yes

Did implementation of FIELDBOSS go as expected?

Yes

Would you buy FIELDBOSS again?

Yes

Other Software Used

Microsoft Dynamics GP

Likelihood to Recommend

Being
able to react to customers’ needs through real-time contact with our technicians
has improved our customer experience and increased operational efficiencies. Having
information at our fingertips, by using reporting and tracking allows us the visibility
we need to identify potential problems and find quick solutions, thereby preventing
or decreasing repeat visits and elevator downtime. We’ve increased workforce
productivity with technician mobile access, using automated flows in processing
multi-level tasks throughout the system, and our users having the ability to easily
create custom views and reports to fit their needs.

Comments

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Success in Partnering with FIELDBOSS