Item: Firebase Crashlytics
Rating: 10
Author: Peter Chapman

Overall Satisfaction with Firebase Crashlytics

Use Cases and Deployment Scope

We use Firebase Crashlytics to collect crash reports from our Mobile, Android, and macOS apps and provide them through one unified, easy-to-use interface that quickly allows us to see what the crashes are, how often they are occurring, when they have occurred, and the platforms and configurations that these crashes are happening on.

Pros and Cons

Pros

Displaying how often a crash is occurring and whether we should be concerned about it.
Showing the details of the crash, including the code in which it happened and the environment in which it occurred.
Searching for crashes by user identifier, and marking crashes as resolved.

Cons

Better support for Windows and Linux Platforms via .NET or C++.
Easier uploading of dsym files from XCode projects.
Integration with the Google Play Developer Console's crash reports.

Return on Investment

Saved developer time via a unified view across our apps' platforms.
Improved customer retention by bringing critical crashes to our attention before they could affect many users.
Helped improve code quality by providing crash feedback during beta testing phases.

Usability

It is very easy for non-developer staff to use the Firebase Console and gather information for the development team. Developers will find it straightforward to integrate Firebase Crashlytics into new or existing codebases using Google's in-depth developer documentation. I cannot think of an easier cross-platform solution to use, and because of that I wish it supported more platforms!

Key Insights

Do you think Firebase Crashlytics delivers good value for the price?

Yes

Are you happy with Firebase Crashlytics's feature set?

Yes

Did Firebase Crashlytics live up to sales and marketing promises?

Yes

Did implementation of Firebase Crashlytics go as expected?

Yes

Would you buy Firebase Crashlytics again?

Yes

Likelihood to Recommend

Firebase Crashlytics is a no-brainer if you are already using any of the other Firebase suite of products, as its integration is very easy if you are already using these in your app. If you have cross-platform Android, iOS, and macOS apps, you should also consider Firebase Crashlytics to provide a unified across your platforms. If your app is only on Android or only on Apple, then you may be better off remaining with the default Apple Developer or Google Play Developer Console crash collection experiences.

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Keep an eye on cross-platform crashes with Crashlytics.