FirstData a good overall solution for ecommerce integration
October 03, 2017

FirstData a good overall solution for ecommerce integration

Ruby Javaid | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with FirstData

I use FirstData to integrate payments on my website with my bank. This way I have a system that can process credit cards without the customer leaving the site (as they would with PayPal) and it stores all the information securely in case I need to run a manual transaction. The payments are then automatically transferred to my bank account within a business day or two, so there are no extra steps in trying to get my money.
  • Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
  • Integrates well with WordPress and WooCommerce and provides a seamless user experience.
  • Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.
  • The First Data UI could be better - it's not easy to see trends and I can't pull up transactions for periods longer than 2 months at a time.
  • Stripe has recently updated their UI and they are free to integrate with my website. With FirstData, not only do I have to pay my bank a monthly fee, I also have to pay for a special plugin to integrate into WooCommerce on a recurring yearly basis, but I also have the transaction fees. It's a solution that works, but I'm not convinced it's the best one out their anymore.
  • Sales have increased in the past year because I have a dedicated site to selling products that people used to have to come in person to order. First Data along with putting everything up on my website definitely makes it easy for me to automate things.
  • Stripe
PayPal would have been a good choice, but users would have to leave the site in order to pay, so that choice did not appeal.

Stripe wasn't as easy to integrate when I chose FirstData, which is why I ultimately chose FirstData.
I would recommend this to someone who's bank offers good rates on merchant processing. If the rates aren't any better than what you'd get with Stripe, I wouldn't bother with the whole setup.