Numerous hurdles discovered along the way
June 25, 2019
Numerous hurdles discovered along the way
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with FirstData
We utilize FirstData to process credit card transactions for third-party software companies. Without FirstData, we'd have to integrate with a payment processor which charge additional fees to process each transaction.
- Facilitates the approval of credit/debit card payments.
- They're too big of a company, each division seems to know only about their own area to such a specific degree that if we make an inquiry about how another division integrates with whoever we're talking to, we're told to contact the other team.
- Constantly finding out there is yet another team that we need to work with to troubleshoot an issue.
- An enormous loss of revenue due to drastic differentiation in time to market compared to how long we were told it will take.
- Once we can finally get everything implemented, we're able to charge merchants transaction fees and regular processing fees to produce a profit limited only by our sales efforts and competition.
- Far more costly than initially believed due to all dependency needs for PCI compliance and EMV testing.