Numerous hurdles discovered along the way
Anonymous | TrustRadius Reviewer
June 25, 2019

Numerous hurdles discovered along the way

Score 4 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with FirstData

We utilize FirstData to process credit card transactions for third-party software companies. Without FirstData, we'd have to integrate with a payment processor which charge additional fees to process each transaction.
  • Facilitates the approval of credit/debit card payments.
  • They're too big of a company, each division seems to know only about their own area to such a specific degree that if we make an inquiry about how another division integrates with whoever we're talking to, we're told to contact the other team.
  • Constantly finding out there is yet another team that we need to work with to troubleshoot an issue.
  • An enormous loss of revenue due to drastic differentiation in time to market compared to how long we were told it will take.
  • Once we can finally get everything implemented, we're able to charge merchants transaction fees and regular processing fees to produce a profit limited only by our sales efforts and competition.
  • Far more costly than initially believed due to all dependency needs for PCI compliance and EMV testing.
The arena of companies to choose from to process credit/debit card payments at this level is ridiculously small. I was told which one we would be working with, and am unaware how the others compare(especially on processing fees), but I can only assume that they would be better to work with than FirstData after the overly complicated process we have gone through over the last couple years when we were told it would easily take less than a year.