Little insight into Five9

Overall Satisfaction with Five9 Virtual Contact Center

It was used for the marketing and sales team to have an automatic dialer for reaching out to prospects. It was mostly pretty good, but would drop calls every once in a while.
  • Click to call works well
  • Sometimes the calls drop or don't connect. Improve the call drop issue. I've had it drop calls quite a bit before.
  • It was really solid for a team where we did not have the financial resources to have phones, but needed to make and take calls.
It's great for a small team calling outbound and taking inbound calls. Not so sure how it does with a bigger team.