A Good Option for the Light Wallets and the Eye for Numbers
February 20, 2017

A Good Option for the Light Wallets and the Eye for Numbers

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Five9 Virtual Contact Center

It is being used by our sales department our CSR department and our QA department. It is a great communication tool, to contact our customers. The best thing about it is its reports are customizable. You can gather as much data as you want (within the last 60 days) The thing I would want improved are the integrations, and the overall friendliness of the UI, it can be scary and hard to use.
  • Reporting: Five9 has all the information you will need to make the right judgement calls for your call center.
  • Pricing: Reasonable pricing that allows you to get a good service for a price that won't break the bank.
  • The ability to log into various Five9 access points is helpful - Admin, Reports, Agent, Supervisor, etc.
  • Has too many pages and buttons. It needs to be simplified to improve the user experience.
  • The UI is ugly and hard to navigate.
  • The cloud history is only 60 days, It should be longer with some data.
  • We could not make the staffing calls we do without the detailed reports that Five9 offers.
  • We rely on Five9 to do our service.
  • Because of the difficulty of some of the features we are not using it to the highest capacity.
We looked at the differences and though it looked like a great piece of software, it was very expensive, and had a lot of features that we didn't need at the time. We may look back at them in the future, but right now Five9 suits our needs and we save a little money in the process.
It is well suited for a newer mid-sized call center that wants a good phone platform, but is unable to afford the most expensive ones. We fit in that description, and it suits us well for now, eventually we will move on to something that has more integrations and can help us take our business to the next level.