Dropped Calls
January 06, 2022
Dropped Calls
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshdesk Contact Center (Formerly Freshcaller)
We did not have a good experience with FreshCaller so we discontinued use of it within two days. For some reason, it did not work well with our phone system and was constantly disconnecting calls. It was very disruptive to our employees across the enterprise as well as the team who was manning the system.
- We were excited by the prospect and it just did not meet expectations
- We wanted the system to work as it was described and there were too many glitches
- Record ALL Calls for training and other purposes
- Negative for us as we lost two days worth of work trying to get the system to work after it had been tested before going live
Do you think Freshdesk Contact Center delivers good value for the price?
No
Are you happy with Freshdesk Contact Center's feature set?
No
Did Freshdesk Contact Center live up to sales and marketing promises?
No
Did implementation of Freshdesk Contact Center go as expected?
No
Would you buy Freshdesk Contact Center again?
No