Freshdesk Contact Center Reviews
Freshdesk Contact Center

Freshdesk Contact CenterFormerly FreshcallerCompetitors and Alternatives

Most Commonly Comparedto Freshdesk Contact Center

Best Freshdesk Contact Center Alternatives for Small Businesses

OpenPhone

About TrustRadius Scoring
Score 9.5 out of 100

OpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features.

Higher Rated Features

  • VoIP system collaboration
  • Call Management
  • Call screening

Popular Integrations

There is not enough information to display integrations.

For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to scale its office phone system with Ooma as its business grows.Ooma Office features include:Unlimited Calling in U.S., Canada, Mexico and Puerto RicoFree Local Number– Keep your existing number or choose a…

Higher Rated Features

  • Call Management
  • Answering rules
  • Message alerts

Popular Integrations

There is not enough information to display integrations.

CallFire

About TrustRadius Scoring
Score 9.0 out of 100

CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.

Higher Rated Features

  • Call Management
  • Multi-level Interactive Voice Response (IVR)
  • Call recording

Popular Integrations

There is not enough information to display integrations.

Built on Zoom's platform, Zoom's full-featured cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).

Higher Rated Features

  • Call Management
  • Cloud PBX
  • VoIP system collaboration

Popular Integrations

There is not enough information to display integrations.

Broadvoice aims to simplify communications for small and medium businesses (SMBs) by combining cloud PBX, UC and collaboration features with virtual call center in one Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features.

Higher Rated Features

Customers are more satisfied with the features of Freshdesk Contact Center than the Broadvoice

Popular Integrations

There is not enough information to display integrations.

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8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.

Higher Rated Features

  • Multi-level Interactive Voice Response (IVR)

Popular Integrations

There is not enough information to display integrations.

Dialpad Talk is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk. Dialpad has four specialized product offerings that focus on customer/client engagement and communication. Dialpad Talk: Business phone system with advanced features like voice…

Higher Rated Features

Customers are more satisfied with the features of Freshdesk Contact Center than the Dialpad Talk

Popular Integrations

There is not enough information to display integrations.

CloudTalk

About TrustRadius Scoring
Score 8.2 out of 100

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.The vendor aims to help teams communicate clearly and efficiently.With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise…

Higher Rated Features

Customers are more satisfied with the features of Freshdesk Contact Center than the CloudTalk

Popular Integrations

There is not enough information to display integrations.

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GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

Higher Rated Features

  • Multi-level Interactive Voice Response (IVR)

Popular Integrations

There is not enough information to display integrations.

Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.

Higher Rated Features

  • Cloud PBX
  • Multi-level Interactive Voice Response (IVR)
  • Call reports

Popular Integrations

There is not enough information to display integrations.

Best Freshdesk Contact Center Alternatives for Medium-sized Companies

Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.

Higher Rated Features

  • Answering rules

Popular Integrations

There is not enough information to display integrations.

Built on Zoom's platform, Zoom's full-featured cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).

Higher Rated Features

  • Call Management
  • Cloud PBX
  • VoIP system collaboration

Popular Integrations

There is not enough information to display integrations.

Learn More

Cisco Business Edition 6000 (BE6000) is a telephony and VoIP business phone with unified communications features from Cisco, similar to their enterprise Business Edition 7000 offering though targeted at SMBs with less extensive needs than their larger enterprise counterparts.

Higher Rated Features

  • Multi-level Interactive Voice Response (IVR)
  • Hosted PBX

Popular Integrations

There is not enough information to display integrations.

Talkdesk

About TrustRadius Scoring
Score 8.7 out of 100
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Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

Higher Rated Features

Customers are more satisfied with the features of Freshdesk Contact Center than the Talkdesk

Popular Integrations

There is not enough information to display integrations.

Watch Demo

NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), and interactive voice response (IVR) system.

Higher Rated Features

Customers are more satisfied with the features of Freshdesk Contact Center than the NICE CXone

Popular Integrations

There is not enough information to display integrations.

Try Webex for Free

Webex Calling is a cloud-based phone system optimized for midsize businesses, providing a PBX solution with a virtual receptionist and personalized voice mailboxes, calling with extension numbers, direct inward dialing (DID) numbers, directory URIs (email-style addresses), or directory-based dialing.

Higher Rated Features

  • Multi-level Interactive Voice Response (IVR)
  • Call screening
  • Directory of employee names

Popular Integrations

There is not enough information to display integrations.

Visit Website

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Higher Rated Features

Customers are more satisfied with the features of Freshdesk Contact Center than the Genesys Cloud CX

Popular Integrations

There is not enough information to display integrations.

Dialpad Talk is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk. Dialpad has four specialized product offerings that focus on customer/client engagement and communication. Dialpad Talk: Business phone system with advanced features like voice…

Higher Rated Features

Customers are more satisfied with the features of Freshdesk Contact Center than the Dialpad Talk

Popular Integrations

There is not enough information to display integrations.

Learn More

8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.

Higher Rated Features

  • Multi-level Interactive Voice Response (IVR)

Popular Integrations

There is not enough information to display integrations.

CloudTalk

About TrustRadius Scoring
Score 8.2 out of 100

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.The vendor aims to help teams communicate clearly and efficiently.With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise…

Higher Rated Features

Customers are more satisfied with the features of Freshdesk Contact Center than the CloudTalk

Popular Integrations

There is not enough information to display integrations.

Best Freshdesk Contact Center Alternatives for Enterprises

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Cisco Business Edition 7000 is a collaboration and universal communication, VOIP / telephony, conferencing and messaging platform for enterprises of 1000 to 5000 employees, pre-configured (or configurable) to meet the needs of enterprises in many different verticals.

Higher Rated Features

Customers are more satisfied with the features of Freshdesk Contact Center than the Cisco Business Edition 7000

Popular Integrations

There is not enough information to display integrations.

Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.

Higher Rated Features

  • Answering rules

Popular Integrations

There is not enough information to display integrations.

Built on Zoom's platform, Zoom's full-featured cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).

Higher Rated Features

  • Call Management
  • Cloud PBX
  • VoIP system collaboration

Popular Integrations

There is not enough information to display integrations.

Learn More

Cisco Business Edition 6000 (BE6000) is a telephony and VoIP business phone with unified communications features from Cisco, similar to their enterprise Business Edition 7000 offering though targeted at SMBs with less extensive needs than their larger enterprise counterparts.

Higher Rated Features

  • Multi-level Interactive Voice Response (IVR)
  • Hosted PBX

Popular Integrations

There is not enough information to display integrations.

Talkdesk

About TrustRadius Scoring
Score 8.7 out of 100
Visit Website

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

Higher Rated Features

Customers are more satisfied with the features of Freshdesk Contact Center than the Talkdesk

Popular Integrations

There is not enough information to display integrations.

Watch Demo

NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), and interactive voice response (IVR) system.

Higher Rated Features

Customers are more satisfied with the features of Freshdesk Contact Center than the NICE CXone

Popular Integrations

There is not enough information to display integrations.

Try Webex for Free

Webex Calling is a cloud-based phone system optimized for midsize businesses, providing a PBX solution with a virtual receptionist and personalized voice mailboxes, calling with extension numbers, direct inward dialing (DID) numbers, directory URIs (email-style addresses), or directory-based dialing.

Higher Rated Features

  • Multi-level Interactive Voice Response (IVR)
  • Call screening
  • Directory of employee names

Popular Integrations

There is not enough information to display integrations.

Visit Website

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Higher Rated Features

Customers are more satisfied with the features of Freshdesk Contact Center than the Genesys Cloud CX

Popular Integrations

There is not enough information to display integrations.

Try Webex for Free

Cisco Jabber is a communication platform that is available as a browser-based and mobile app solution. It allows users to collaborate across channels such as instant messaging, voice, VoIP, and video telephony. Features include voice and video calling, call recording, and broadcast messaging.

Higher Rated Features

Customers are more satisfied with the features of Freshdesk Contact Center than the Cisco Jabber

Popular Integrations

There is not enough information to display integrations.

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The Cisco IP Phone 6800 Series multiplatform phones are designed for affordability. The vendor states they deliver reliable, business-grade audio, with Gigabit Ethernet integration and low power usage, and are ideal for customers with moderate to active VoIP needs. The 6800 Series phones are supported on Cisco-approved third-party unified communications as a service (UCaaS) providers.

Higher Rated Features

Customers are more satisfied with the features of Freshdesk Contact Center than the Cisco IP Phone 6800 Series

Popular Integrations

There is not enough information to display integrations.