Overall Satisfaction with Front
We use Front for omni-channel communication, both for sales and support. We also use it for internal communication. It helps us to talk to customers in the way that is easy and frictionless for them, without multiple windows.
- Omni-channel communication.
- 2-way SMS.
- Team inbox.
- Pipedrive integration is not a live 2-way sync.
- Intercom integration is not 2-way.
- Cannot handle multiple device contact records, so if somebody chats on a cell phone and is identified, then chats in at work, they will have 2 contact records forever.
- Scale 2-way digital messaging.
- Consolidate messaging.
- Saves time.
- Intercom
Front manages more communication channels.