Overall Satisfaction with FrontSpin
FrontSpin is a great dialer softphone software. My favorite thing about it was how easily it kept track of both phone calls and emails between you and a prospect. With just a glance you can see the subject of the previous call/email and some of the notes. One-click will expand the whole message with the proper formatting. It integrates very well with Salesforce and although it operates separately, I preferred it when trying to dial through a list quickly without having to wait for Salesforce information to load. FrontSpin loads much faster than Salesforce so it was nice to be able to work just in FrontSpin. It is not as great of a solution for setting up cadence and automatic emails but if you are looking for an easy dialer and a way to manually send emails/templates this is a great system.
- Manual Emails
- Salesforce integration
- Conversation tracking
- Power dialer
- Email cadence's
- SMS Texting
- Call quality occasionally lacked.
Works much better than Xant - I would avoid that one at all costs. Is easier to use than Groove and Outreach but does lack some of the more advanced features.
Do you think FrontSpin delivers good value for the price?
Are you happy with FrontSpin's feature set?
Did FrontSpin live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of FrontSpin go as expected?
I wasn't involved with the implementation phase
Would you buy FrontSpin again?