FrontSpin is a simple dialer solution
May 16, 2022

FrontSpin is a simple dialer solution

Eric Sharp | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with FrontSpin

FrontSpin is a great dialer softphone software. My favorite thing about it was how easily it kept track of both phone calls and emails between you and a prospect. With just a glance you can see the subject of the previous call/email and some of the notes. One-click will expand the whole message with the proper formatting. It integrates very well with Salesforce and although it operates separately, I preferred it when trying to dial through a list quickly without having to wait for Salesforce information to load. FrontSpin loads much faster than Salesforce so it was nice to be able to work just in FrontSpin. It is not as great of a solution for setting up cadence and automatic emails but if you are looking for an easy dialer and a way to manually send emails/templates this is a great system.
  • Dialing
  • Manual Emails
  • Salesforce integration
  • Conversation tracking
  • Power dialer
  • Email cadence's
  • SMS Texting
  • Call quality occasionally lacked.
Works much better than Xant - I would avoid that one at all costs. Is easier to use than Groove and Outreach but does lack some of the more advanced features.

Do you think FrontSpin delivers good value for the price?


Are you happy with FrontSpin's feature set?


Did FrontSpin live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of FrontSpin go as expected?

I wasn't involved with the implementation phase

Would you buy FrontSpin again?


Works extremely well for an SDR/BDR team whose main focus is outreach through phone calls. Less appropriate for organizations looking for email cadence or a Salesforce add-on to work within Salesforce.

FrontSpin Feature Ratings

Contact preview
Dialer-CRM integration
Call notes & tags
Automatic call logging
Outbound dialing
Inbound routing
Custom caller ID
Recorded voicemail drop
Dialer contact import
Campaign & list management
Follow-up calls
Dialer reporting & analytics
Dialer compliance
Not Rated