FrontSpin is great for bulk dials
March 17, 2020

FrontSpin is great for bulk dials

Zach Peck | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with FrontSpin

The Sales Department uses Frontspin. It is great for calling lists of people and keeping notes. FrontSpin feeds right back into Salesforce making it easier to keep track of tasks.
  • Calling one person after another.
  • Follow ups and reminders to call potential clients.
  • Keeping track of completed tasks.
  • Mainly with dependability and consistency of the product.
  • They could make it so you can see all the people that you have called that day, not just the amount of people.
  • A different UI for how you are able to see contacts. It can get confusing if someone is calling a different contact at that company and there is no way of knowing other than looking through each contact.
  • It has helped us make a lot more calls and keep track of activities done throughout the day.
  • It helps us keep a certain number of calls for each day.
  • Outreach
It is good for basic calling but it isn't made for email templates and setting up a cadence as Outreach does.

Outreach has a better format for seeing who has called what lead and being able to see who you have called that day.
They do well with their support. Wait times are low, and they are eager to help.

Do you think FrontSpin delivers good value for the price?

Not sure

Are you happy with FrontSpin's feature set?

Yes

Did FrontSpin live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of FrontSpin go as expected?

I wasn't involved with the implementation phase

Would you buy FrontSpin again?

No

Slack, Salesforce Lightning Platform (formerly Salesforce App Cloud), Chili Piper
It is great for calling through lists of people. It is a good companion to Salesforce. It is also good for tracking activities done by your Sales Team. It can also be used as a metric to keep a required call amount.

FrontSpin Feature Ratings

Contact preview
Not Rated
Dialer-CRM integration
8
Call notes & tags
8
Automatic call logging
8
Outbound dialing
8
Inbound routing
Not Rated
Custom caller ID
8
Click-to-call
Not Rated
Recorded voicemail drop
8
Dialer contact import
5
Campaign & list management
Not Rated
Follow-up calls
8
Dialer reporting & analytics
5
Dialer compliance
Not Rated