Item: Gainsight Customer Communities
Rating: 10
Author: Verified User

Overall Satisfaction with Gainsight Customer Communities

Use Cases and Deployment Scope

In our organization, We use Gainsight Customer Communities to connect our client community and offer a place for self service.

Pros and Cons

Pros

User Groups
Events
Gamification

Cons

I think there is room for improvement in Gainsight Customer Communities with Better reporting
I think the Customization for events and user groups has room for improvement in Gainsight Customer Communities

Return on Investment

Increase community feedback
Peer help

Usability

I gave Gainsight Customer Communities this usability rating because, in my experience, Overall the Gainsight Customer Communities is intuitive and easy to navigate and use

Key Insights

Do you think Gainsight Customer Communities delivers good value for the price?

Yes

Are you happy with Gainsight Customer Communities's feature set?

Yes

Did Gainsight Customer Communities live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight Customer Communities go as expected?

Yes

Would you buy Gainsight Customer Communities again?

Yes

Other Software Used

Gainsight CS

Likelihood to Recommend

I think I am likely to recommend Gainsight Customer Communities to a colleague for Client base communications for releases

Comments

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Gainsight Customer Communities Review