Gainsight Customer Communities Review
May 30, 2025

Gainsight Customer Communities Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight Customer Communities

We use Community to connect our client community and offer a place for self service.

Pros

  • User Groups
  • Events
  • Gamification

Cons

  • Better reporting
  • Customization for events and user groups
  • Increase community feedback
  • Peer help
Overall the community is intuitive and easy to navigate and use

Do you think Gainsight Customer Communities delivers good value for the price?

Yes

Are you happy with Gainsight Customer Communities's feature set?

Yes

Did Gainsight Customer Communities live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight Customer Communities go as expected?

Yes

Would you buy Gainsight Customer Communities again?

Yes

Client base communications for releases

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