Gainsight CC review
May 30, 2025

Gainsight CC review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight Customer Communities

We are working to enhance Client Success amd Support at scale. We want clients to better understand what they've purchased and obtain greater value from it, as well as see what else they could obtain value from what they have not yet purchased.

Pros

  • Easy updates
  • Content publishing
  • Analytics

Cons

  • Customization
  • Product support
  • Event features
  • Improved customer satisfaction
  • Improved product awareness
  • Reduced customer effort
Gainsight CC is very versatile and easy to update in the areas they provide for customization. There are still some limitations that surprise us, but I really we are pleased with the ability to make changes on the fly. Overall we are able to accomplish what we desire to accomplish, and appreciate how user friendly it is.
Gainsight was the best combination of features, service, and price. HL/Vanilla ultimately did not impress, and Khoros was more effort than our small team could manage.

Do you think Gainsight Customer Communities delivers good value for the price?

Yes

Are you happy with Gainsight Customer Communities's feature set?

Yes

Did Gainsight Customer Communities live up to sales and marketing promises?

Yes

Did implementation of Gainsight Customer Communities go as expected?

Yes

Would you buy Gainsight Customer Communities again?

Yes

Gainsight Customer Communities is great at helping members connect to each other, comparing use cases and collaborating on challenges or answering questions. It provides a variety of options for content streams and segmentstion, and has great role-based permissions.

Some areas are not fully mature (events, user groups, customization options) but they are improving.

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