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The best solution for a call center
October 18, 2018

The best solution for a call center

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys PureEngage

We are Genesys partners and we sale, deploy and support Genesys Engage solutions for our clients
  • The reporting with Infomart is very accurate, configurable, and can provide a lot of information.
  • It's very modular, and you can adapt it to the customer needs.
  • Genesys support is very good!
  • In some cases the doccumentation should be better (when new versions of some components are released for example)
  • Maybe using big data solutions in routing could improve the user experience (routing the interactions to the best agent according to the client information obtained with big data)
Genesys Engage is the best solution for a call center (it's very modular, configurable, stable, etc), but licenses are expensive, and in some cases, it's not ideal for small companies.