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Partnership
October 19, 2018

Partnership

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys PureEngage

We are currently partners of Genesys, so we give support and perform new implementations for customers. We are always giving advice and try to increase the performance of our customer's contact center.
  • It manages different types of interactions (multichannel)
  • It is very scalable
  • It is very customizable
  • New things like Web Engagement
  • In quality they should have questions depending on the answer of the previous question
  • GIR is very difficult to install
  • Integrations with different systems using SDK
It is well suited in a big company where they want to use the multichannel provided by Genesys, and even the recording. It is not suitable for a small company and you sell, for example, a BEP (very bad product).