PureEngage SMS integration
December 18, 2018
PureEngage SMS integration
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureEngage
We currently have some of our Health Offerings integrated into the Genesys Engage system to send out automated SMS notifications to our client's patients on behalf of them. These notifications can be simple appointment reminders to health notifications to let the patient know that they are in need of some medical attention by a certain health provider.
- The reliability of the platform has been wonderful. Since our integration we have not seen any disruption in our services with the Genesys Engage platform.
- We have always received timely updates and resolution to any ticket that we may open and have questions about on a particular transaction that we submitted into the system.
- Insight into the platform logs would be beneficial to integration such as we have. We do not leverage a lot of the built-in functions but leverage the APIs heavily and it would be nice to be able to see dashboards built around the metrics of the APIs so you could trouble shoot some of your own issues without having to submit support tickets.
Genesys Engage has perform as well or better than other platforms that I have currently used or am currently integrated with. I would say that Genesys Engage is sometimes on the more expensive side of things but you get what you pay for.