An Unconventional Review
January 23, 2019
An Unconventional Review
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureEngage
Genesys Engage is the telephony system of our company across the globe. We have this global set up which is multi-host, multi-site, single environment and single tenant. I would say this platform is quite complex because each and every component depends on each other and in fact, there are so many third-party services/software needed in order to fulfill such configuration/setup. In business, it may have some problems if there's a disturbance, an issue within the environment.
- Innovative
- Scalable
- Development
- Flexibility
- Many applications must be use to create, program or monitor a particular function.
- Not a user-friendly platform.
- There's a lot of requirements you need to troubleshoot a certain issue in any channels.
I am currently using only Genesys Engage product. Our company has also PureConnect product but I don't have any involvement in managing that product.
- Integrations
- Additional Channels
- User friendly applications
- Continuous improvement